Outcomes Report (2019-2020)

Options offers more than 80 community services, programs and groups. This brochure highlights many of them. Please visit our website (www.options.bc.ca) or contact us at 604.596.4321 or 604.584.5811 for more information.


2019-2020 Annual Outcomes Report Title Page
1

Table of Contents
2

Vision, Mission and Values
6

Diversity Statement
6

Who We Are
6

Get Involved
7

Message from the Chair
9

Message from the Executive Director
10

Volunteers and Staff
12

Thank You to Volunteers
12

Employee Recognition
13

Staff Service
13

Turnover Data
15

Committee Highlights
21

Health & Safety Committee
21

Community Profile Committee
22

Staff Training and Development Commitee
23

Social Wellness Committee
25

Performance Quality Improvement (PQI) Committee
25

Client and Stakeholder Satisfaction
26

Programs and Services
27

Fraser Health Crisis Line
27

Counselling Services
27

Family Counselling
27

Suicide Prevention, Education and Counselling Program (SPEAC)
28

Sexual Abuse Counselling Centre (SAC)
28

Family Integration Services
29

Family Support Outreach (FSO)
29

Multicultural Family Preservation Program (MFPP)
29

Special Services for Children and Families
30

Empower Program
30

Family Strengthening and Development (FSD)
30

Quick Response Program
31

Supervised Access Program (SAP)
31

Nobody's Perfect Parenting (NPP)
31

Employment Services
32

WorkBC Programs (Whalley, Guildford & Newton)
32

Early Years Services
32

Child Care Resource and Referral Program (CCRRO)
32

Family Resource Programs (FRP)
33

First Steps
34

Growing Together Daycare (GTD)
34

Healthiest Babies Possble (HBP)
36

Support fo Parents of Young Children (SPYC)
37

Immigrant Services
37

BC Settlement and Integration Services (BCSIS)
37

Community Connections Program
38

Moving Ahead Program (MAP)
39

Newcomer Employment Support Program (NESP)
39

Settlement and Integration Program (SIP)
40

Stopping the Violence Services
41

Domestic Violence Intervention Program (DVIP)
41

PEACE for Children Experiencing Violence
42

Threshold Multicultural Outreach Program
42

Transition Houses
43

Mental Health and Supported Community Living Services
44

Clubhouses
44

Supported Community Living and Housing Programs
45

Supported Living Program (SIL)
46

The Community Living Support Program
46

Sandell House
46

Supported Independent Living Program (SIL)
46

Surrey Bridging Program
47

The Sutton Apartments
47

Transitional Living Program (TLP)
47

Youth Supported Independent Living (YSIL)
47

Homeless and Housing Services
48

Shelter Services
48

Transitional Housing Program (THP)
48

Homeless Outreah Program (HOP)
48

Reaching Home Surrey Collaborative
49

Homelessness Prevention Program (HPP) and Rent Supplement Program
49

Youth Services
49

Curfew Monitoring Program
50

High Risk Youth justice Program (HRYJ)
50

Intensive Support and Supervision Program (ISSP)
50

Life Skills Programming
50

Mind over Emotion Program
50

Options fo Youth (OFY)
50

REC Squad/Federation of BC Youth in Care Network
50

SAS-E (Survive and Strive - Employment Program)
51

South Asian Family Strengthening Team (SAFST)
51

Supported Youth Indepndent Housing Program (SYIH)
51

Youth Transitioning Program (YTP)
51

Services to AccessResources and Recreation (STARR)
52

Achievements of Note
52

Financial Report
54

Treasurer's Report
54

Statement of Financial Position
55

Statement of Operations
56

Revenue
57

Expenses
58

Funders
59

www.options.bc.ca

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