Outcomes Report 2019-2020
Website 2017-18 2018-19 2019-20 % change 80,656 149,775 152,604 +1.89% 284,874 399,315 403,628 +1.08%
Users
Page views
% mobile traffic
44%
64%
68% +6.25%
Followers at YE
486
654
1,179 +80.28%
Impressions for posts Referred to website
22,657 50,350 58,473 +16.13%
119
140
762 +444.29%
Followers at YE Engaged users
5,532
6,074 10,063 +65.67%
17,278 32,830 67,190 +104.66%
Video views (30 sec or to end)
176
8,881 12,588 +41.74%
Referred to website
4,406
7,190
9,988 +38.92%
In addition to our main platforms, we have been working to grow other channels as well. Here is Instagram as an example.
2017-18
2018-19
2019-20 % change
Followers at YE
0 0
541
1,338 +147.32%
Reach
12,975 52,010 +300.85%
Our posts and information have continued to bring attention to special events, need for volunteers, career postings and increased awareness around the community.
Staff Training and Development Committee
The Staff Training and Development Committee of OCS focuses on identifying and implementing training and education opportunities which are common across the agency.
Quality Improvements: •
Non Violent Crisis Intervention: This year, our agency CPI instructor launched the Flex training. This new the hybrid training is more flexible for some programs as the staff can do a lot of the work online prior to the actual training day (about 2 - 3 hours) and then there is a brief review and the physical part of the CPI course is taught (another 3-4 hours). The new Flex training has been well received by staff.
• Wisdom Within: This year, the Staff Development Committee updated and revamped the proudly offered 7 different Wisdom Within presentation at 4
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