Outcomes Report 2019-2020
During the 2019-2020 reporting period, the PQI Committee engaged in the review and development of new and existing policies, the revision of the PQI reporting templates and program annual plans, and identifying key agency wide areas for improvement. There was also considerable attention paid to the processes and preparation required for the successful re-accreditation that took place in June 2019.
Client and Stakeholder Satisfaction
Client Feedback (all programs)
2016/2017
2017/2018
2018/2019
2019/2020
97.4%
98.2%
97.9%
98.3%
Clients satisfied with OCS programs
•
97.8%
98.8%
98.1%
98.6%
• Clients who felt welcomed and respected
90.1%
98.1%
96.7%
97.7%
Clients who felt their goals were met
•
2016/2017
2017/2018
2018/2019
2019/2020
Funder and Community/Partner/ Stakeholder Feedback (all programs) • Stakeholders satisfied with OCS programs and staff’s skills and service • Stakeholders who felt the programs were welcoming and respectful
98.1%
90.4%
97.6%
98.9%
97.2%
92.3%
96.6%
97.6%
Stakeholders who would recommend an OCS program/refer to it again
•
96.0%
90.9%
95.2%
96.9%
~results include “always” and “almost always” responses
Options Community Services
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