Outcomes Report 2019-2020
Programs and Services
Fraser Health Crisis Line
The 24-hour Crisis Line is designed to provide an immediate, appropriate response to individuals experiencing varying degrees of distress which includes provision of emotional support and information that will result in the desired outcome of the caller’s increased ability to cope. The service delivery model is based on 90% provision by trained and professionally supervised volunteers and the remaining 10% delivered by staff. All call-takers must successfully complete the volunteer training and demonstrate competency in communication, counseling, risk assessment, and referral-making skills. They must also have knowledge of mental health issues including suicide and addiction, family and domestic violence, and other related areas. Every call-taker has at their immediate disposal a Quick Reference Guide that ensures calls are responded to in a consistent and appropriate manner.
22,159 volunteer hours 47,887 calls received Over 83% of callers indicate that their ability to cope has increased
Counselling Services
FAMILY COUNSELLING This program provides short-term (up to 10 sessions max) individual, couple and family counselling to residents of Surrey with children 18 and under by referral via MCFD intake. The family counselling program works with people to achieve and foster healthier relationships, work through anxiety and depression, coping skills for separation and divorce, parent-child conflict resolution and increasing self-esteem.
Outcomes: a) To maintain the child safely in the home
b) Reduce or eliminate problems identified by program participants at the outset of service c) Improve the social, emotional and behavioural functioning of children and youth, caregivers and parents who participate in the program. SUICIDE PREVENTION, EDUCATION AND COUNSELLING PROGRAM (SPEAC) The Suicide Prevention, Education and Counselling program provides suicide risk assessment, crisis intervention and short-term counselling (up to 10 sessions max) to children and adolescents who are experiencing thoughts of suicide, are affected by the loss of a friend or family member to suicide, or who have made a recent suicide attempt. The SPEAC team also
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Options Community Services
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