University of Warwick - Operations Manager Accommodation




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league table The Guardian 2019


Warwick is a leading university, somewhere forward-looking and ambitious, where the starting point is always ‘anything is possible’. We consistently perform strongly in the UK league tables, and we are proud to be among the top 20 ‘Most International’ universities in the world*. We’re as respected for boundary-breaking research as for teaching and business collaborations - our pursuit of excellence and intellectual curiosity is tireless. We strive to lead rather than follow, and are renowned for our entrepreneurialism and cosmopolitan outlook. Founded in 1965, our university has grown from a few green fields into 750 acres of world-class academic departments, serene lakes and leafy woodland. We now have over 25,000 students and over 5,500 members of staff and are consistently ranked in the top ten of the media league tables in the UK. Extending way beyond lecture theatres, seminar rooms, and the library, Warwick’s campus is a diverse and exciting community in its own right.

1960s The main land granted by Coventry City Council and Warwickshire County Council in the early 1960s. The first buildings were completed in 1965 (and now house Biological Sciences); by 1970 the Library, Science and Arts Buildings and Rootes Residences had been built on central campus. 1980s The 1980s saw the further expansion of the Arts Centre, the construction of the Jack Martin Halls of Residence and of the purpose built post experience training centre, Radcliffe House (1986). In 1989, in partnership with Rover and Rolls Royce plc, the University extended the new Advanced Technology Centre to provide extensive new research facilities. campus of the University is situated on 2000s A new opened in 2004 and a major investment in developing the Sports Centre has provided high-class sports facilities, amongst the best of any British university. Warwick’s Institute of Advanced Studies launched in 2007 and the Institute of Advanced Teaching and Learning was launched in 2010. The Warwick Digital Laboratory was opened by Prime Minister Gordon Brown in July 2008. In 2009, the Arts Centre’s Butterworth Hall underwent a £8million development, and we made extensive improvements to the Students’ Union, building extra retail space, cafes, bars and performance areas. Mathematics and Statistics building was

Two new student Sherbourne, were opened in 2011 and 2012 respectively, and new science academic buildings are currently under development along with a new extension to Warwick Business School. 2010s Other notable developments have been a joint Students Union and Retail building (1998), Sports Pavilion (1998), the first two phases of a new building for the Warwick Business School (1999 and 2001) and a new building for Computer Science (2000). Since 2000 plans for further building have amounted to a programme of c.£50m. residences, Bluebell and 1970s During the 1970s, further academic and residential accommodation was built on campus, including the Social Sciences building in 1977, Senate House and the Arts Centre (1974) and the Students’ Union Building (1975). In 1979, the former Coventry College of Education merged with the University to form what is now the Institute of Education on the Westwood site. 1990s During the 1990s, the built campus continued to develop. Between 1993 and 2000 over £100m of new buildings were erected, notably the construction of the Arthur Vick, Claycroft and Lakeside Residences, the International Manufacturing Centre (1994), the Ramphal Building (1996), and the new Medical School Building and associated Biomedical Research facilities generously funded by the Wolfson Trust and through a successful appeal (2001).

Our Campus Accommodation

7,076 rooms in the Warwick campus portfolio. 283 new build rooms to be completed in 2021.

38 to 50 weeks. The accommodation contract tenures. 50% international students. Warwick has a housing mixture of Undergraduate and Postgraduates. 350 staff including Project Manager, Residence Managers, Assistant Managers, Supervisors, Facilities Assistants and cleaning staff. 120 Residence Life Team (RLT) Warwick housed and supported within the accommodation 150 properties on campus to University members of staff and students with families. £41m the total rental income is of in excess of.


Operations Manager - Accommodation




Campus Cleaning Services

Reports to:

Head of Residences and Campus Cleaning Services Team of Campus Cleaning Services Managers (CCSM) x 7 Team of Assistant CCSM x 8 Team of Facilities Assistants Team of Supervisors and Cleaning Assistants Project Manager 1

Responsible for:

Job Purpose: The Campus Cleaning Services (CCS) is part of the broader Estates Office whose primary aim is to provide a place of opportunity and inspiration for students, staff, business partners and the local community. As part of the CCS senior management team you will be responsible for shaping and implementing the effective and efficient delivery of the Residential Management with particular focus on cleaning services, specific operational responsibility for all of the on- campus student accommodation. In addition you will support the other CCS Operations Manager to manage cleaning operations across all of the University’s Academic Buildings, Conference Centres, Hotels and Staff & Family accommodation. Leading a team of approximately 400 staff, the post holder will be responsible for the delivery of customer focused, best practice cleaning in alignment with customer and stakeholder requirements. The post holder will ensure first class levels of customer service are delivered within our residences and all statutory obligations within the remit of the role are met in full; and will provide accurate management information and performance analysis to ensure the continual improvement of these services. Duties and Responsibilities Operations • To ensure the best possible cleaning service to all end users (i.e. students, staff, conference delegates and visitors); • To work with the broader estates and commercial teams, Buildings and Facilities Managers to develop and deliver integrated services, working as one team and providing value for money in all activities; • To realise operational and customer service opportunities for improvement, to engage with stakeholders to secure advocacy in the implementation of such initiatives. • To develop immediate and long terms plans to ensure all services are delivered and maintained all year round, and to meet the requirements for key calendar events; • To develop and implement a process of continuous audit and improvement to review operational processes, quality, productivity, and the innovation of the services provided; • To devise and produce specifications of the cleaning requirements for new accommodation buildings to be used within tender processes;

• To continually assess existing operational procedures. To determine what is best-practice across the sector and work with Managers to implement a standardised approach. • To represent CCS as and when required at meetings, in particular wider Estates Strategy Meetings; • To ensure that all cleaning services and equipment are compliant with Health & Safety, COSHH, electrical, fire safety and security measures; • To ensure that financial controls and systems are robust and adhere to the University’s financial policies and procedures; • To develop strong effective relationships with stakeholder departments such as Maintenance, Waste and Recycling etc. to ensure residential students receive effective and efficient service delivery from internal suppliers. • To support sustainability programmes and initiatives to minimise the social and environmental impact of the University and to ensure sustainability impacts are addressed. Management • To support the Finance department by ensuring effective financial management of the budgets delivery against agreed targets, identifying cost savings and cost reduction opportunities; • To work with the Tender & Contracts Manager to support the procurement of products and services for cleaning, laundry, transport and the post room and to ensure the best value for money; • To devise business plans for additional resources for new projects and to present these to the Director of Staff and Student Accommodation, Head of Residences and Campus Cleaning Services, and Finance Manager; • To develop the profile of CCS to achieve a reputation for excellence within the University and across national higher education and hospitality sectors; • To analyse departmental data against national Key Performance Indicators • To effectively manage external contracts and cleaning contractors. Personnel • To lead, manage and improve a team of cleaning staff ensuring knowledge, skills and performance achieves the BICS (British Institute of Cleaning) standard; setting objectives, delivering training needs and performance management; • In conjunction with HR, to lead on appraisal, promotion, discipline, absence management, staff selection and appointment; • • To ensure full induction and training of all staff, and retraining of existing staff as and when required; • To ensure all staff comply with the relevant safe working practices, regulations and legislation.

This list is not exhaustive and will be reviewed periodically when adjustments may be made.

REQUIREMENTS The post holder must be able to demonstrate:

Degree in hospitality or equivalent experience or Qualification in hotel managem

Significant experience at senior level in facilities management preferably in a Stu hospitality sector in a large multi-site operation

Experience of working in student accommodation function in an HE environment

Proven track record of delivering service excellence and customer satisfaction, s and managing change Managing and controlling budget / resources and an understanding of financial m contribute to business planning Strong leadership skills with the ability to support, influence, persuade and motiv Have experience of working in an effective Health Safety culture in line with legis

Leading and motivating a team of 400 staff while ensuring a high quality service

Member of ASRA or other similar groups or associations


MEASURED BY: A - Application Form B - Test/Exercise C - Interview D - Presentation



A, C

udent Residential setting or


A, C, D



A, C, D

successfully implementing


A, C, D

management procedures,


A, C

vate colleagues effectively


A, C A, C


is delivered across campus


A, C



For a confidential conversation please contact our advisors Hayley Mintern and Hannah Searle of The Management Recruitment Group on 020 8892 0115. Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering letter (of not more than 2 pages).

Applications should be sent to and

Closing date for applications is Sunday 12th December 2020.

“There is a place where your ideas and career ambitions can be realised, in roles both expected and unexpected. It’s situated in an environment that caters for your work and social needs. It’s globally-focused, too, so your career can take you as far as your energy, imagination and potential allow. And, within 50 years, it’s become a UK leading higher education institution, earning the title of University of the Year 2014-2015 by The Times and Sunday Times.”

111 Piccadilly Manchester M1 2HY Tel 0161 638 0936

52-54 Gracechurch Street London EC3V 0EH Tel 020 3962 9900

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