M A G A Z I N E
in Network Support in Acton. A man of few words, he is characterised as an elder statesman by the team. “Tony’s the dad, he looks out for everybody... he’s the grumpy old man.” Tony gives the long view. “A lot has changed in the time I’ve been here. Things have really moved forward; the company has grown enormously. “We’ve even done orders for Singapore and the States. “I started picking in the warehouse [which was then] opposite, became
a supervisor and then managed the warehouse before coming into the office and network support.” Tony gets great satisfaction from delivering help to franchises when they need it. “If the centres need special parts, we source them and send them over. If there’s a shortfall, we get them direct.” Attention to detail is important, he says. “We send an email to our logistics facility to make sure they cut the hose to the correct length – we don’t want to get
a call the next day saying they’ve sent a hose in two pieces.” Centres appreciate the support the team provides, he says. “There’ve been a few times when centres have phoned up at half five saying ‘I need this for tomorrow morning.’ We speak to the supplier, get the part to the franchise the next day and they contact us later and say ‘You’ve really got me out of a hole.’” Kevin Geary (right) is a more recent addition and has now been at Pirtek for two years.
UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu
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