“We have our own allocated centres,” he says. “Some are very chatty and you can crack a joke with them. Others just want you to do your job, help them out, solve the problem and get on with it. “If someone needs a non-standard part, we’ll source it for them, speak to suppliers, get a quote to the centre and tell them the lead times.” Previously Kevin worked in plumbing “still pipes, but not hydraulics”, he says. “Sometimes I get asked a lot of technical stuff – but the support is there.” Inventory controller, Rajan Gurang, started with Pirtek in November 2016. Before coming over to the company, he was a materials planner for Monster Energy (drinks) – buying the raw materials.
“My job is quite different from the other guys. I manage the stock levels in the warehouse, dealing with the warehouse people and the suppliers. My first task of the day is to make sure the stock is reconciled, matching the warehouse quantities. While other members of the team are in close contact with the centres, Rajan has a wider audience. “Mostly I communicate with our logistics facility or the national and international suppliers,” he says. “Some of the suppliers are national, others international” he says, “and we have to manage a complete season’s demand of products through a complex supply chain.”
Although his work is different from the frontline team members, Rajan works in close coordination with them. “I have a good relationship with the rest of the team. If there is any shortage they shout over to me and say ‘Where is the stock? Can you get it for me?’ “The working culture is really good,” Rajan says. “My work is a little more solo than the others’ meaning I can manage my own time.” Simona Smitaite, the team’s administrator came over to Pirtek’s London head office in September 2017, having previously worked for DHL in Milton Keynes. “Jon approached me at DHL in Milton Keynes because he’d worked with me
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