M A G A Z I N E
“The sets of tools get pulled out of the back and you bring two more sets in,” explains Mark. “Each toolset weighs up to half a tonne. “Everything is quick release,” he says, “with the hydraulic quick release couplings at the rear.” Pirtek Plymouth’s MSST obviously enjoyed the project. “The whole job has been quite a challenge. It’s the type of job that I like doing, where you can get stuck in.” “With Lee’s work the most important thing is the ergonomics,” says Mark. “He designed circuits that were clean, tidy and out of the way.” Mark and Applied Automation are clearly very happy with Lee’s work and with the MSST’s attitude, it’s not hard to see why. “You have to take pride in your work,” Lee says. “You put your name to it. This is what we do! If you have a good relationship with your customer, you’ll relationship building. “We like to think we build up long term relationships with our customers and suppliers. If I want a similar job done, why would I talk to anyone else? “It’s twofold – they know their industry better than we do. My opposite number on site might say, ‘We have a machine that does something similar and this is how we do it.’ You then share and develop ideas. From what we’re doing here, the customer may sometimes comment, ‘Actually that’s a neat way of doing that.’ “Sometimes you get an idea from people who aren’t mechanically minded – it can even be an advantage! Finding a solution can be as simple as turning a process upside down – gravity’s free. “You’re learning all the time. We’re not arrogant enough to think we always know the best way.” certainly get more business.” Mark shares Lee’s attitude to
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