Lee interjects. “It’s about the buzz you get when you find a solution to a problem – job satisfaction. If you don’t get that, you’re in the wrong job.” “It’s the hard projects that you remember and have pride in,” says Mark, “The easy ones generally get forgotten. We always solve the problem, we always get there, it’s just that sometimes there’s a bit more trouble on the way.”
Mark continues, “There’s no creative person who hasn’t failed yet. If you’re someone who’s never failed or never had a design not go quite right, you haven’t pushed the boundaries. We get quite hard skinned about that. That’s how we accumulate knowledge. It’s a kind of engineering evolution really. “You build up that experience over time. What we also tend to do here is
have a very open shop floor approach. We don’t close the door to the customer and say, ‘You’re not welcome until the machine’s finished’. We encourage them to visit and understand the process and machine build with us. The customer handover is always more seamless then.” Mark explains a little more about the process.
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