UPP - Regional Director (Central)




MAY 2018




Introduction to University Partnerships Programme


Our Partnerships


The Student Experience


The role of the Regional Director (Central)


Job description


Person specification


Further information and application process

University of Nottingham




University Partnerships Programme


Our vision is to deliver the very best student experiences, in partnership with great universities. Our mission is to create exceptional academic infrastructure and support services in partnership. We design and develop high quality, affordable, student accommodation, academic infrastructure and support services. Our unique partnerships enable universities to make best use of their assets, freeing up university resources and improving services to students. Established in 1998, our unique long-term partnership approach means our needs are always aligned with those of our university partners; maximising student occupancy and delivering services of the highest quality. Our business model recognises not only the inherent value of higher education to students, the economy and society, but also the longevity and stability of universities as businesses.

Lancaster University

University of York



In Partnership, for the long term.

We deliver a range of services which can help universities to invest in improvements their estate, or improve student services. Our range of services includes; funding, design, build and operation of student accommodation. We employ over 800 people managing more than 35,000 rooms in operation or development. Our support, delivered in partnership, is helping 16 UK Universities to upgrade their estates, make best use of their physical assets, improve services and enhance the student experience. In the last decade we have provided more than £2billion in new funding, supporting our partners to invest and grow, to meet demand and improve the student experience. Any UK University with a strong strategic vision can benefit from a partnership with UPP, or access our range of services.

Our University Partners

Imperial College London Lancaster University Leeds Beckett University Loughborough University Nottingham Trent University Oxford Brookes University

1172 Rooms / FM Services

4347 Rooms / Eco-Residences / FM services 2038 Rooms / Eco-Residences / FM Services

1310 Rooms / FM Services

4402 Rooms / Academic / Retail / FM Services

771 Rooms / FM Services

Plymouth University

1754 Rooms / Academic / FM Services

University of Bath

941 Rooms / Hard FM Services

University of Exeter

2569 Rooms / Academic / FM Services

University of Kent

1840 Rooms / Eco-Residences / Academic / FM Services

University of Nottingham University of Reading

2223 Rooms / FM Services

4971 Rooms / Accommodation Office / FM Services

University of York

1043 Rooms / FM Services 1711 Rooms / FM Services

University of London

University of Hull

Project launch 2017 to deliver 1,750 new Rooms

Swansea University

2,021 Rooms / FM Services



Student Experience

Great space and services with student experience built in.

Our partnerships support universities to create environments within which students can live, study and thrive. We manage the needs of more than 35,000 students every term so we never stop learning and we share our experience with our partners. We also know that every University is as unique as the thousands of students it serves and this ensures that we are never complacent, and never take a one size fits all view.

Listening, responding, adapting

Students can be demanding and their needs constantly evolve.

Independent qualitative and quantitative research helps us understand the evolving needs of students and face to face focus groups, and regular surveys with our residents enable us to check and adapt our approach quickly. As specialists, the quality of our staff and their in-depth understanding of the unique environment and the people for whom we provide services, enables us to support universities, understand their aims and their strategy and together deliver tangible improvements to the student experience. Our design teams work to understand how students want to use space, and how they interact with each other, leading to seemingly small improvements to the specification of a bedroom, or major changes that impact on construction or technology.

At UPP we aim to deliver great places to live, with student experience literally built in.

Long-term, stable growth

Our clearly defined strategy for growth is based on our overarching mission to be the strategic partner of choice in the delivery of infrastructure and asset management services to UK universities. Our model is focused on long-term partnerships, supporting universities in improving the quality of their physical infrastructure and services to students. In aligning the interests of both parties, our unique approach provides security in the delivery of revenues and in turn, expected returns to investors.

Our strategy will:

• Grow the number of partnerships we have with selected universities

• Increase the number of student rooms under management

• Deepen the existing relationships we enjoy with our current partners • Invest in our staff to ensure we deliver the best customer service • Develop new and innovative ways of funding infrastructure projects • Identify new revenue streams and increase the value of existing revenue streams • Develop innovative solutions for the non-residential requirements of our partners • Wrest the economic benefits of ever more effective procurement



Job Description


Regional Director (Central) UPP Residential Services Limited UPP (Nottingham) Limited Residence Director, 2 General Managers And Operations Management Executive. Operations Director

Organisation: Location / Spv:

Reports To


Direct Reports:

University Partnerships Programme (UPP) works in partnership with universities to provide a service that includes the funding, design, build, management and operation of residential student accommodation and academic buildings. UPP is the largest partnership provider of student accommodation in the country. It currently owns, operates or has under construction around 35,000 rooms for 16 university partners, has invested over £1.4 billion in the sector and has an impressive pipeline of potential projects. UPP Residential Services Limited (URSL) primarily delivers a full range of Facilities Management (FM), and Asset Management services to the university sector. URSL’s aim is to be the leading provider of quality accommodation and estate management services in partnership with the Higher Education Sector. At each university partnership URSL supply a local team, which manages, and provides services for, the scheme to which they are assigned. The team provides the day-to-day face of the partnership, providing a high level of customer service and effective and efficient facilities management, ensuring every aspect is delivered to URSL’s high standards. The central region covers our partnerships with Loughborough University (LOU) (1,310 rooms) where we provide hard FM services, Nottingham Trent University (NTU) (4,402 rooms) where we provide hard, soft and security FM services, and the University of Nottingham, Broadgate Park (BGP) (2,216 rooms) where we provide hard, soft and security FM services.

Plymouth University



Purpose of the job

To plan, implement and deliver the regional strategy to achieve the KPI’s as defined in the 5-year business plan.

Deputise for the Operations Director and lead URSL wide projects to support the UPP Group strategy to deliver 45,000 rooms by 2022.

Dimensions of the Job

The Regional Director (RD) reports to the URSL Operations Director and is responsible for a regional team of approx. 250 who are providing FM services to nearly 8,000 rooms. The RD is responsible for annual operating budgets of £9 million (staff and site operating costs) and delivers revenue targets set by the business for summer vacation and third party income. The RD ensures effective liaison and performance monitoring between the University and UPP, contractual adherence and Health, Safety, Environmental & Quality compliance.

Principle Duties and Responsibilities

• Plan, implement and deliver the regional strategy to achieve the KPI’s as defined in the 5-year business plan

• Leadership of operational teams to ensure regional excellence in the student experience as well as compliance to contractual obligations • Oversee the strategic direction of c250 staff and direct line management of Residence Director (NTU), General Managers at BGP and LOU and an Operations Management Executive • Ensure the region is compliant to both statutory and UPP obligations ensuring all systems, processes and policies are in place, complied with, monitored and recorded • Ensure the requirements, and remedial actions of audits and inspections, both internal and external (ISO 9001, ISO 1400 and OHSAS 18001), are met including Water Risk Assessments and Fire Risk Assessments • Prepare regional budgets for Board approval; then deliver the budgets, reporting to the URSL Board on an on-going basis • Determine continuous improvements to support each partner’s needs and identify opportunities to enhance each partnership

• Identify organic growth and support new business opportunities at a regional level, and when secured mobilise effectively

• Positively promote the core UPP brand and values

Purpose of the job

• Deputise for the Operations Director

• Lead on URSL wide projects as agreed with the Operations Director


• Be part of the regional and national escalation and business continuity procedures

• Other duties commensurate with the post

• Travel to other locations, including UPP sites and Head Office, as required

Nottingham Trent University

University of Kent Nottingham Trent University



Person specification The candidate should demonstrate a sound understanding in the following criteria:

Attributes Essential criteria

Desirable Criteria Higher Education sector experience in accommodation and residential services Project Management skills

Experience Experience and proven track record in a senior leadership role in a complex, customer facing environment, with experience of delivering total facilities management services across a large, varied and geographically disparate portfolio

Skills/Ability and Knowledge

Able to assimilate quickly and make use of large amounts of new data

Have a good understanding of health, safety and environmental legislation, with the ability to lead operations in a safe manner

Business and commercially focussed, seeking innovative solutions

Self-sufficient in IT (Intermediate Excel, Word, Outlook)

Effective report writing

Education/ Qualification

Degree level qualification or professional membership in a relevant field

Member of BIFM or another relevant

Evidence of Continuing Professional Development

professional organisation

Health and Safety qualification e.g. Nebosh General Certificate

Personal Qualities

Excellent interpersonal, communication and presentation skills

Adaptability, flexibility and ability to respond positively to new ideas and situations

The ability to operate effectively with a multitude of internal and external stakeholders at a local, regional and national level, and able to represent URSL nationally

Further information and application process

The salary level for this role is up to £95,000 p.a. plus up to a 30% bonus. The postholder will also receive 29 days annual leave plus bank holidays, a 5% employer pension contribution. For a confidential discussion to learn more about the role and opportunity please contact the UPP’s appointed recruitment partners Michael Hewlett and Charlotte MacGregor of The Management Recruitment Group.

Michael Hewlett T: 0208 892 0115 M: 07972 579 938 E: michael.hewlett@mrgpeople.co.uk Charlotte MacGregor T: 0208 892 0115 M: 07852 131 794 E: charlotte.macgregor@mrgpeople.co.uk

Applications should consist of a comprehensive CV and supporting cover letter. Applications should be sent to

michael.hewlett@mrgpeople.co.uk and charlotte.macgregor@mrgpeople.co.uk.

The closing date for applications is Sunday 3rd June 2018.

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