TTEC’s vision for conne Operating environment
Enable healthcare advocates to lead with empathy, personalization, and concierge-style support.
Ditch traditional workforce management models; they are too rigid for tomorrow’s workers. Incorporate flexible scheduling and Smart Seasonal models.
Optimize knowledge management, incorporating AI with a crawl-walk-run approach.
Apply AI and NLP across the entire lifecycle, from enrollment to retention.
Make sound decisions at the individual level based on deep analytics and insight.
Support employees to reduce burnout and associate abuse so they can increase productive engagement. Explore clinical capabilities with expert and licensed advocates to create seamless experiences.
28 | Connected Healthcare 2028
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