Materiality analysis and stakeholder engagement
Introduction
CEO letter
Air SERBIA’s Story
Air Serbia in 2025 - year in review
Governance
Environment
Economic value and connectivity
Social
Appendix
CATEGORY
STAKEHOLDER GROUP
ENGAGEMENT
FREQUENCY
KEY TOPICS
Flight safety, occupational health and safety, workforce stability, training and career development.
Continuous
Internal
Internal
Team meetings, union dialogue, Ethics line.
Annual (Shareholders' Assembly), with ongoing reporting to the Ministry and ad-hoc dialogue with Government.
Financial sustainability, governance, national connectivity, strategic investments.
Shareholders' Assembly, regular reporting to the Ministry, dialogue with Government.
Governance
Governance
Quarterly (NPS surveys); continuous (post-flight feedback, support channels).
Satisfaction surveys, post-flight feedback, sales and customer support channels.
Safety, customer experience, punctuality.
Customers
Customers
Continuous.
Safety and security, emissions, data protection.
Regulatory
Regulatory
Regulatory reporting, inspections, audits, compliance dialogue.
Continuous (contracts, periodic reviews).
Procurement practices, fair competition, cyber risks.
Business
Business
Contractual relationships, supplier assessments, joint projects.
Decarbonisation, regulation, safety standards, aviation infrastructure.
Continuous.
Business
Business
Active membership, working groups, conferences, joint position papers.
Noise-management consultations with airport communities, and community support initiatives including partnerships with SOS Children's Villages Serbia, medical travel support, accessible-travel initiatives for people with disabilities, and cultural heritage and charitable donations.
Noise, community engagement, social inclusion, destination development.
Project-based and ad-hoc.
Community
Community
Brand reputation (industry awards, Skytrax ranking), operational performance (customer satisfaction, on-time performance), sustainability progress (first Sustainability Report).
Team meetings, union dialogue, Ethics line.
Community
Community
Press releases, interviews, social media, corporate communications.
Sustainability Report 20
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