Materiality analysis and stakeholder engagement
Introduction
CEO letter
Air SERBIA’s Story
Air Serbia in 2025 - year in review
Governance
Environment
Economic value and connectivity
Social
Appendix
CATEGORY
5.4 List of material topics A total of 18 material topics were identified. The table below shows the ratings by source, the average external rating and the resulting priority (quadrant in the matrix). The classification into E/S/G areas is indicative and serves to group topics into the thematic chapters of the report.
1
2
3
4
5
6
Fleet modernization
Emissions management / SAF
Energy management
Noise management
Digital transformation
Flight safety and security
Changes compared to the previous period This is the first materiality analysis and the first materiality matrix conducted by Air Serbia, and therefore there is no previous reporting period against which the list of material topics could be compared. For this reason, all material topics are presented in detail in this report, with individual ratings, average external ratings and position in the matrix, thereby establishing a baseline. Relative to this first cycle, future reports will present changes in the list of topics (added, merged or removed topics and the reasons for this), as well as shifts in their prioritization.
12
11
10
9
8
7
Complaints management
Customer satisfaction and experience 10
Community engagement
Workforce stability
Training and career planning
Occupational health and safety
13
14
15
16
17
18
Ethics and fair competition
GDPR and cyber risks
Procurement and supply chain
Sustainable network & destinations
Responsible marketing & brand
Financial sustainability and resilience
Social
Governance
Environmental
Sustainability Report 21
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