Totally Fulfilled
upsetting. But experience, my own advice and a success mentality teaches you not to waste energy on things that you can’t change. At least not at that very moment. I also know that no company is perfect and mistakes
…a success mentality teaches you not to waste energy on things that you can’t change.
are made but my Customer Service Department does all they can to create total satisfaction. But sometimes no matter what you do you can’t satisfy everyone. I want to share with you a recent email exchange that I had with someone who purchased one of my Real Estate courses. He somehow got my personal email address. I only share this with you to show my own evolution. Five years ago I would not have handled this situation in the manner I do today. This man had sent several emails to the customer service department. They tried to help this individual but he was not sat- isfied. Shortly after these email exchanges, I got my first email with the subject line: Wrong Victim Here is the exact text of what he sent:
You guys just made a big mistake. You have no intention of returning my refund requested money. I am right now hap- pily sending a letter to the Attorney General of Arizona and West Virginia. I am requesting a full investigation of your money return practices. I stupidly fell for your infomercial (which now I taped for evidence in court) and I sent my hard earned money to a bunch of thieves (which soon will be investigated) for the amount of $110.10 on 22 August 2005 for some worthless brochure and DVD’s. I returned the worthless merchandise back and I still haven not received my refund money. It looks that you guys have no intention of returning my money as advertised, so guess what!!! I am sending a letter not only to the Attorney General of Arizona and West Virginia but I will send this issue to the FBI, Internet Fraud Division, CNN, CBS, FOX, I already con- tacted some of them and they are very interested on my case.
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