Chapter 4. It’s a Bright New Day
Also due to the mailing of the brochures back, to the Post Master General, and Consumer Advocacy Agency and many many other, even the newspaper in Phoenix Arizona, So, you pick the wrong victim for your scam. I already sent my complaint to the Attorney General’s. I am also setting a web site to collect story of individuals you had scammed for a class action lawsuit. You just picked the wrong victim. You have until Friday December 2, 2005 to return my money or else I will go beyond the Attorney Generals. Also, I bought down a company in California for failing to return a manufacturers rebate to me —___________Co. I got them down very good. My lawyers smell money on your scam and practices. So, you either return my money or else. I talked to _________ and _____________several times and they always say the check is in the mail. No more games. Let’s fight in court and see who wins?
A few years ago I may have reacted differently but I took a deep breath and looked at what he may have been feeling. Here’s my reply: Dear XXXX
I am sorry to hear what you have gone through. I just made a phone call and sent out two emails so I can get to the bottom of this. Customer Satisfaction is a very important thing to me and I am disappointed in your bad experience. I will make sure this is resolved ASAP and find out what happened. Thousands of people each month get set up with the pro- gram and most everyone is happy and if they are not they get a refund right away. But unfortunately human error makes for a minimal amount of mistakes and a minimal amount of people slip through the cracks. It looks like you may be one of them..
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