Buddy Programme Framework

Roles & Responsibilities

The role of a buddy must be distinguished from that of a manager, mentor or coach. Their roles and responsibilities will be as following: 1. To warmly welcome and introduce new colleagues to all members of the department, explaining the overview of the departments, functions, policies and procedures. 2. Answer general/routine questions 3. To transfer knowledge and train for skill based on the TCI. 4. To give regular feedback on his/her performance and progress 5. Have lunch with the new employee at least once a week. 6. To inform and advise division/department head and Director of Learning & Development on the departmental induction progress. 7. To monitor and complete the Task Competency Inventory (TCI) and send to Director of Learning and Development on monthly basis until colleague complete his/her 3-month’ probation evaluation. Your role as buddy does not mean you will be held responsible for your new colleagues’ performance. If queries arise regarding performance, disciplinary or policy matters, while you are free to give your opinion, and advice on how to approach the matter, you are not in a position to adjudicate or resolve the matter. The new colleagues must be directed to their manager or supervisor for resolution of the relevant issue(s).

How does it work?

1. After you have been notified of the name and other relevant information regarding the new team member you will be working with, you will start preparing Departmental Handbook and TCI as well as other necessary welcoming items.

2. Meet & Greet: Initiate the communication and introduce yourself to the new colleague. Give him or her your contact information, explain your role and confirm plans to meet later.

3. Show them around your department, introduce them to their colleagues, and direct them to where they will be working. Explain the operation of any equipment or systems they need in order to commence work. Be familiar with the content of the departmental induction materials and the TCI, so that you can provide explanation in structured manner.

4. Work with departmental trainer to ensure new colleagues completes all departmental training as per TCI.

5. Take him or her for lunch. Describe about our colleague cafeteria locations. Get to know each other.

6. You should aim to meet regularly for at least 30 minutes, once a week during their first month and at least once a month thereafter. Suggested meeting guidelines are as follows: ▪ Day One- meet new employee for lunch on 1st day at the department. Within the first week, it is expected that you and the new colleague have the same working roster. ▪ During First Month: Weekly meetings 5-15 minutes in duration. ▪ On the 2 nd and 3 rd month: Monthly Meeting

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