SGS Move Management GSA Division Overview
Your trusted Partner in Mobility
Delivering secure, high- performance mobility for GSA and Department of State
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Table Of Contents WHO WE ARE MEET THE TEAM CORE VALUES PARTNER NETWORKS OUR CLIENTS GLOBAL REACH OPERATIONAL SCALE TECHNOLOGY & SECURITY 04. 06. 07. 08. 09. 11.
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Inventory management Your text here HOW WE MANAGE THE MOVE: START TO FINISH PERFORMANCE METRICS WHAT SETS SGS APART Order fulfillment Your text here
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About Suddath
$2.7 B worth of customer assets managed annually
15,000 + trucks, tractors and trailers across our network
$900M Annual Revenue
1,800 + Employees
20 + owned U.S. domestic locations and 14 owned international locations in 9 different countries
$135 M square-feet of commercial real estate moved annually
80,000 + Annual Moves
Founded in 1919
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About SGS Move Management
200+ countries and territories served
15 x Winner van line excellence award
1 Million + Military and Government Families Relocated
240 + Employees
2,000+ vast network of trusted service providers
95% on-time delivery performance
35,000+ Annual Moves
Established in 1955
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Behind every successful GSA move is a team that understands government requirements, compliance, and the importance of getting it right the first time. Our GSA leadership and operational experts work together to deliver seamless, dependable relocation solutions nationwide. SGS’s GSA program is led by a leadership team with decades of hands‑on experience supporting government relocation programs and a long-standing commitment to federal customers. Together, our leadership brings nearly 100 years of combined experience supporting GSA and government relocation requirements. Meet The Team Decades of Experience Supporting Government Relocation Programs
Deborah Passmore Sr. Vice President
Amanda Smith Sr. Director
Emily Adams Manager
Nichole Ricardo Supervisor
Suddath.com/gsa Our Website:
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TRUST
We foster an environment of trust through our integrity and always doing the right thing the right way. We fulfill our promises to each other and our customers by being reliable, transparent & trustworthy. We care about each other, our customers, partners & community. We provide a caring and safe environment that supports our employees’ growth, development and well-being. CARING
Core Values At Suddath®, our values are the heart and soul of our company. They represent who we are, how we work and who we aspire to be. We live by these values each and every day, reflected in our interactions with each other, our customers, partners and communities we serve.
INNOVATION
We strive to innovate, inspiring and encouraging passionate and creative ideas that solve customer problems and improve the way we work
AGILITY
TEAMWORK We win together as one team around the globe, respecting and encouraging the perspectives of others, with full commitment to each other, our customers and our common success. We are agile and flexible. We think and act quickly to creatively solve unique customer and employee challenges, while readily adapting to changing market needs.
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HOME
Partner Networks Full-vetted contracted Network Access to over 2,000 service providers with our network Vendor Management System / Vendor Portal
Dedicated Network Development team
Partner performance managed through SLAs, to ensure a consistent, world-class experience
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Our Clients: Commercial HOME
“ Suddath has proven to be a true partner. I feel like they understand us, our culture and our goals. The Suddath management team has taken the customer/supplier relationship to another level by creating a transparency among service partners, allowing us to not just be a transaction but a partner in the process. ”
Director of Global Mobility, Large Food & Beverage Manufacturer
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Our Clients: Government HOME ABOUT SERVICE
“ I’ve had a lot of moving companies throughout the years, but the communication and information side of things coming from Suddath were by far the best I’ve ever experienced. Thank you to everyone for giving me peace of mind.”
Donna, Department of State
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GLOBAL REACH Supporting Government Relocations Worldwide SGS supports government relocations with worldwide scope, managing country ‑ to ‑ country, import, and export moves between any origin and destination. Our operations are supported by an established global partner network, including direct coordination with U.S.- flag steamship lines for U.S. Flag–impelled cargo and direct relationships with Department of State–approved vendors across global locations. This structure allows SGS to maintain consistent oversight while meeting agency ‑ specific and regulatory requirements worldwide.
2,000+ Network of trusted service providers
200+ Territories & Countries Served
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Specialized Capabilities
Atlas Affiliated Founded in 1948, Atlas Van Lines is one of the largest and longest‑standing household goods van lines in the U.S. Operates through a national network of nearly 350 independently owned agents. Maintains an extensive international partner network, supporting global household goods and relocation services.
OPERATIONAL
SCALE
In-house Truck Brokerage Division In-house Customs Broker Asset-based organization NVOCC licensed Integrated services reduce intermediaries, improve efficiency, and lower overall program costs.
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Technology & Security Secure Systems Supporting Government Relocation Programs
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Real ‑ Time Integration API ‑ enabled systems support secure data exchange and real ‑ time operational visibility across the move lifecycle.
Shipment Visibility & Reporting Web ‑ based tracking platform with standardized shipment visibility and reporting available on a monthly or quarterly basis.
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Continuous Improvement AI ‑ driven training and process improvement initiatives support consistency, trend identification, and ongoing performance improvement.
Secure Systems & Compliance Secure technology environment designed to support government
data protection, access controls, and compliance requirements.
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How We Manage the Move End ‑ to ‑ End Oversight from Start to Finish SGS provides centralized oversight across every phase of the relocation process, ensuring accountability, visibility, and compliance from move initiation through planning, coordination, and execution.Moves are actively managed using structured processes, approved partners, and secure systems that provide real ‑ time visibility throughout packing, pickup, and transit.
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Communication Cadence Begins Immediately
Service Coordination & Scheduling
Proactive Communication & Risk Mitigation Early coordination and upfront verification help identify potential risks, reduce delays, and address issues before execution begins.
Within 24 hours of move acceptance, SGS sends an initial email to confirm move details, validate data accuracy, review weight authorizations, and outline next steps.
SGS coordinates all service dates directly with agents and shippers, including surveys, packing, loading, and delivery, to ensure timelines are aligned and requirements are met.
Proactive communication, active oversight, and structured execution from start to finish.
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SGS maintains oversight through delivery and post ‑ delivery support, ensuring issues are resolved, requirements are met, and each move is properly documented and closed. Shipment reporting, claims coordination, and post ‑ move review support program transparency, accountability, and continuous improvement through completion. How We Manage the Move End ‑ to ‑ End Oversight from Start to Finish
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In ‑ Transit Communication & Visibility Shippers are proactively updated on departure, arrival, clearance status, and delivery ‑ area warehouse arrival, ensuring transparency throughout transit.
Active Oversight During Relocation
Escalation & Issue Resolution
SGS maintains active oversight throughout packing, pickup, and transit, with calls and emails on all service dates to confirm services are performed as scheduled.
If issues arise, SGS manages escalation and resolution through established processes to support on ‑ time delivery, compliance, and proper closeout.
Proactive communication, active oversight, and structured execution from start to finish.
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Performance Metrics
These key performance metrics demonstrate our ability to deliver consistent, dependable results for GSA and government customers. Together, they provide measurable evidence of reliable service, disciplined execution, and operational accountability.
95%
100%
95%
Customer Satisfaction 3080 Performance
On-Time Weight Reporting
Required Delivery Date (RDD) Performance
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What Sets SGS Apart Risk Reduction, Accountability & Experience
Risk Reduction & Accountability SGS actively manages risk through structured processes, centralized oversight, and clear accountability at every stage of the move.
Deep Understanding of Government Requirements Our team brings a strong working knowledge of U.S. Government regulations, policies, and operational requirements, supporting compliant execution across all GSA relocations. Experienced GSA Leadership Team SGS’s GSA team brings over 100 collective years of experience, providing continuity, institutional knowledge, and informed decision ‑ making.
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Partnership ‑ Driven Approach We work as an extension of our agency partners, emphasizing collaboration, transparency, and shared responsibility for outcomes. Measured Performance & Metrics SGS tracks performance using established metrics, including a 3080 performance score, to monitor service quality, accountability, and continuous improvement. Efficient Billing & Claims Resolution SGS offers flexible billing solutions, including Daycos, Syncada, or SGS in ‑ house billing, to align with agency preferences. Invoice processing goal : 30 days or less from delivery Claims resolution goal : 30 days or less from date filed
What Sets SGS Apart
Performance, Partnership & Discipline
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Thank You
Suddath.com/gsa 815 South Main Street, Jacksonville, FL 32207
SDHR@Suddath.com
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