Office Infrastructure Manual

3. Office Infrastructure Position Descriptions 3.1 Job descriptions are essential

Consider the benefits that come with defined job descriptions and accountabilities for each position working within your office infrastructure:

 Company culture and operations tend to be much more organized, much less chaotic  Higher productivity is possible when the employee’s skill set and position requirements match  Every job is assigned and very little should fall through the cracks  Performance expectations are clearly defined  Job accountability becomes the norm  Recruiting is more focused because each position’s skills and level of experience is defined

 Position requirements promote consistent compensation  The company is managed objectively not subjectively

 The employee loyalty and commitment level increases when employees see that their actions make a difference in the overall success of the business 3.2 Customer Service Representative

Title: Customer Service Representative (CSR)

Implement Position: Prior to Opening

Suggested Pay Range: $10-$15 Hourly $400-$600 weekly

Bonus Possibilities: Sales Milestones Sales Goals

Phone Conversion Rate

MOLLY MAID Office Infrastructure Manual Copyright  2015, Molly Maid, Inc.

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