Basic Experience Needed: 1. Customer Service
o Phone skills o Sales skills o Customer complaint resolution
2. Scheduling 3. Computer:
o Data entry o Microsoft Office 4. Office Organization and Administration
Requirements:
o Valid driver’s license with good driving record o Able to work office hours o Legally able to work in the United States o Physically and mentally capable of performing CSR duties o Must be bondable (which requires passing a criminal background check) and insured for employee dishonesty o This requires that there cannot be any known record of dishonest acts or convictions for criminal or felonious acts o Cooperate with owner and perform duties o Act in best interest of owner, customers, and team members o Detail/Customer Service/Sales Orientated o Accurately receive, provide, process, and document customer requests and information o Maintain professional appearance and demeanor consistent with the MOLLY MAID image o Courteous and cooperative with owner, customers and team members o Strong listening & communications skills o Document all appropriate phone calls into CCS log o Utilizes CCS and LMS software to the fullest o Effective organizational skills o Attend and participate in all staff meetings o Abide by all rules, regulations, and policies contained in the employee handbook, safety manual, cleaning manual, and employment agreement o This includes active participation in identifying and reporting situations affecting the wellbeing of the franchise, customers and team members
Qualifications:
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
Page 10
Proprietary and Confidential Information
Made with FlippingBook - Online Brochure Maker