Office Infrastructure Manual

o Abide by all rules, regulations, and policies contained in the employee handbook, safety manual, cleaning manual, and employment agreement  This includes active participation in identifying and reporting situations affecting the wellbeing of the franchise, customers and team members Training Needed

Molly Maid Model

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HSP & QC training programs

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Opening the office

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Safety & OSHA programs

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CCS and LMS Scheduling

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Company policies & procedures

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Inventory control

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Interviewing & selection

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Fleet management

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Phone protocol

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Job Duties Open and Dispatch Teams  Open the office  Check voicemail and email; if necessary make adjustments to route schedules & teams  Print Route Schedule Sheet  Print Team Leader Schedules  Print and monitor Employee Time Schedule  Print Quality Check Schedule  Prepare Route Books  Print Key by Day Sheet, issue/receive keys  Brief each team on day’s homes, customer concerns/complaints, directions- especially with new customer, initial cleans, one time cleans etc.  Monitor teams as they depart (appearance, time, equipment, supplies, cell phones, cars, etc.)  Respond to teams calls throughout day  Fill-in as HSP as needed

HSP Interviewing, Hiring & Training  Follow designated hiring practices as established by owner  Interview, select qualified candidate  Determine training schedule

MOLLY MAID Office Infrastructure Manual Copyright  2015, Molly Maid, Inc.

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