Office Infrastructure Manual

 Supervise trainee(s) while watching cleaning training DVD & the completion of workbook  Train and coach trainee(s) on cleaning system, equipment and usage of supplies  Assess viability of trainee(s) to proceed to probationary phase of training  Monitor trainee(s) throughout the probationary period and report progress to supervisor Review and determine HSP staffing needs, share with supervisor  Review and monitor each team’s revenue & working rate  Monitor employee appearance  Monitor employee attendance  Coach and correct HSP’s cleaning performance according to the MOLLY MAID Cleaning System  Coach, counsel HSPs compliance with policy & procedures  Perform and track cleaning performance through visits to customer homes  Record & track teams quality control scores in spread sheet  Schedule re-clean(s)  Assign employees to be retrained  Print and post weekly permanent cancellation rate reports by team  Maintain on-going cleaning and safety training program  Present and track team meeting agenda items which include: one cleaning tip, safety tip and customer service tip Inspect cleaning supplies/equipment  Inventory cleaning supplies/equipment, identify and track needs on a inventory spread sheet  Place orders for cleaning supplies/equipment  Monitor organization of cleaning supplies/equipment  Assign and monitor person to replenish teams’ cleaning supplies/equipment needs

Manage and Monitor Teams 

Cleaning Supplies and Equipment 

Vehicles  Inspect and monitor cars for image, care and mileage  Report and document damage to supervisor  Report and document maintenance concerns to supervisor Additional Options: Cross train as a Customer Service Rep and/or Estimator

MOLLY MAID Office Infrastructure Manual Copyright  2015, Molly Maid, Inc.

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