Supervise trainee(s) while watching cleaning training DVD & the completion of workbook Train and coach trainee(s) on cleaning system, equipment and usage of supplies Assess viability of trainee(s) to proceed to probationary phase of training Monitor trainee(s) throughout the probationary period and report progress to supervisor Review and determine HSP staffing needs, share with supervisor Review and monitor each team’s revenue & working rate Monitor employee appearance Monitor employee attendance Coach and correct HSP’s cleaning performance according to the MOLLY MAID Cleaning System Coach, counsel HSPs compliance with policy & procedures Perform and track cleaning performance through visits to customer homes Record & track teams quality control scores in spread sheet Schedule re-clean(s) Assign employees to be retrained Print and post weekly permanent cancellation rate reports by team Maintain on-going cleaning and safety training program Present and track team meeting agenda items which include: one cleaning tip, safety tip and customer service tip Inspect cleaning supplies/equipment Inventory cleaning supplies/equipment, identify and track needs on a inventory spread sheet Place orders for cleaning supplies/equipment Monitor organization of cleaning supplies/equipment Assign and monitor person to replenish teams’ cleaning supplies/equipment needs
Manage and Monitor Teams
Cleaning Supplies and Equipment
Vehicles Inspect and monitor cars for image, care and mileage Report and document damage to supervisor Report and document maintenance concerns to supervisor Additional Options: Cross train as a Customer Service Rep and/or Estimator
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
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