Office Infrastructure Manual

Training Needed

MOLLY MAID Model

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Cleaning system

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Software: CCS & LMS

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Scheduling Estimating

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Company policies & procedures

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Analytical reports

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Job Duties Staff Supervision 

Identify staffing needs Interview applicants Extend job offer(s)

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 Review and complete Orientation Checklist with trainee(s)  Close probationary period & promote HSP’s to a team  Assign HSP’s to a team  Hold weekly HSP team meetings  Address unresolved employee complaints and concerns  Create & implement employee retention program  Coordinate & celebrate HSP anniversary dates and birthdays

Managing Employees  Review and monitor teams performances & productivity using CCS reports  Review HSP staff with Field Manager’s input  Grant employee time off requests  Authorize employee to use company vehicles  Respond to vehicle accidents and notify insurance company  Review daily Quality Check Schedule w/Field Manager  Handle unresolved employee complaints  Document and follow company’s disciplinary procedures  Document and execute termination decisions for HSP position  Recover company property  Issue final paycheck Customers  Respond, resolve, and follow-up with customer complaints and concerns

Breakage/Damage 

Inspect broken & damaged items  Determine course of action

MOLLY MAID Office Infrastructure Manual Copyright  2015, Molly Maid, Inc.

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