Office Infrastructure Manual

 Approved to spend up to $100 for replacement or repair.

 Discuss issues with supervisor for more than $100

Estimating 

Perform in-home estimates

Utilize estimate script



Utilize estimate worksheet



 Increase the addition of new customers  Meet or exceed quarterly and annual sales goals  Maintain and update estimate binder  Inventory and order estimating materials  Pass estimate sheet to CSR for action

Operations 

Maintain and review Weekly Indicator Tracking spread sheet  Ensure homes are cleaned as scheduled  Monitor and track employee attendance & vacation hours  Monitor vehicle maintenance program  Review and monitor working rate, make changes accordingly  Close out week  Review, print & file week ending reports  Submit and file Royalty Report  Distribute pay checks  Research and negotiate contracts with vendors  Place orders with vendors  Review and monitor LMS reports  Review and monitor Phone Lead Source Report  Follow up on unpaid vendor invoices  Contact vendors if invoices are incorrect or unexpected  Review and monitor open customer receivables using Receivables Report  Send collection letters  Notify supervisor of all receivables over 30 days  Implement, maintain and update OHSA program  Maintain and review Weekly Sales and Indicator Tracking spreadsheet

MOLLY MAID Office Infrastructure Manual Copyright  2015, Molly Maid, Inc.

Page 20

Proprietary and Confidential Information

Made with FlippingBook - Online Brochure Maker