5. A Picture is Worth a Thousand Words
5.1 Organizational Charts for Office Infrastructure Strategy Utilizing organizational charts (“org charts”) is a great way to visualize your company’s structure and to plan the direction of your business. With just a glance, the org chart can provide a framework to see your employee organizational and communication infrastructure; as well as providing a reference for making changes and measuring the financial and operational effectiveness of the company. Sample organizational charts are noted below. We begin with a start-up business and work our way up to a business with average sales of $60,000 a week. Accompanying each org chart level are the payroll expenditures and payroll percentages that portray the spread between average weekly revenue. Keep in mind that each franchisee brings into the business his/her own goals, dreams, financial realities and skill set. One of the perks of owning your own business is keeping the tasks you like and delegating the tasks you like least or may not be as proficient in. If you choose to carry additional staff at various stages of revenue or you choose to pay higher wages based on your vision and need, your costs will exceed what we have noted. 5.2 Average Weekly Sales $0-$8,000 Office Staff Position: Customer Service Representative Prior to opening, the first position to fill is that of the Customer Service Representative (CSR). The CSR’s primary responsibility is to answer the phone and sell the MOLLY MAID service. Other job duties include customer service and retention, data entry into Customer Care and the Lead Management System (LMS), and performing administrative tasks. During this initial phase of owning the company, the franchisee is participating at every level.
Owner
Customer Service Representative
Position: CSR
Weekly sales range
$0
$8,000
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
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