6. 1 Interview Questions
The list of interview questions is organized by position title; but many questions can be used interchangeably. Customer Service Representative 1) Can you tell me about a time when you did something extra, which was not part of the routine activities assigned to you, but you did it for the benefit of the customer? 2) What steps do you take when a customer claims that what he expected, he did not receive? 3) Can you tell me about a situation that really tested your patience? 4) What do you really like doing in your current position? 5) What types of people annoy you? 6) Tell me about a time you had to deal with a customer who was very vague. 7) When faced with a problem, do you ever view it from the customer’s point of view? Can you give me a recent example? 8) How do you respond when customers become demanding beyond an acceptable level? 9) What steps do you take to double-check your work? 10)How many days have you been absent from work within the last 12 months? 11)When deciding how to organize your work, how do you assess what tasks need to be given priority? 12)What experience do you have using a phone script? How do you alter the script to match your personality? 13)Have you ever been fired? 14)How did you fill downtime at your job? 15)Describe a recent problem you had with one of your manager's decisions. How did you handle it? 16)Give an example of when you did something without being asked. Can you give me another example? 17)Describe a customer compliant that you have resolved. 18)What do you feel would be the most common errors made in a position such as this? 19)Tell me about your computer skills and what type of software you are experienced with. 20)What would you rather do more of in your current job? 21)What software programs do you feel confident in using? 22)Have you had the opportunity in your work experience to process checks and credit cards? 23)What would you like to be doing, work wise, in five years? 24)During you last review, in what area did your supervisor recommend you improve?
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