Central Washington University Board of Trustees May 16, 2019 EXECUTIVE SUMMARY – Consolidated Student Services Center (SSC) Attachment: Student Services Supplementary
The Student Services Center project was initiated with the intent to scope, define, and guide forward progress in the continued development of a one-stop-shop for students needing assistance with their education experience, administrative tasks, or other service transactions. The vision statement (attachment) provides details. Major goals of the SSC project are to: • Define the desired student experience and services to be provided at the SSC • Analyze and revise the Student Services experience and update technology to provide best-of- class services • Reengineer/reduce the complexity of student-facing processes • Modify Bouillon Hall to maximize utility and comfort • Create a comprehensive and easy to navigate online one-stop shop for all students, regardless of location • Make organizational changes that will best support Student Services Going forward, the Project Management Office (PMO) is requesting $425,000 from the Board of Trustees to continue to fulfill the vision and enact recommendations and identified improvements for a modern, comprehensive, consolidated Student Services Center. The larger scope items, such as overhauling the Student Services online experience and modifying the organizational structure, will commence if approved by the Board and funding is allocated. The next steps will be to launch identified solutions, consider any overlap in processes or projects, and determine the desired student experience using collected data (self-serve/online/in person). The projects will include: organizational changes, a new Student Services portal, efficient student transaction work-flows and escalation paths, and resolving any additional problems and possible solutions that are identified.
Submitted:
Submitted:
Approved for submittal to the Board:
Andreas Bohman Vice President Operations
James L. Gaudino President
Katherine P. Frank Provost/Vice President for Academic & Student Life
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