• Students have multiple modes of making payments • Remove the 2.75% payment processing fee so that students can make payments using their smartphones • Streamline the processing and management of student accounts • The generalist can accept payment, guide students through basic financial issues, and help students update their account. Consolidated Student Services Center - Budget Bouillon Hall has been identified as the ideal location for consolidated student services. Since 2007, several University studies, capital management plans, and capital project requests have recommended that Bouillon be updated to better serve students. The 2019-21 Biennium Capital Project Request states: Combining Student services in the same location will simplify access for students navigating needed student services…. The goal will be to have offices work more collaboratively to serve students and help them succeed. This will increase student success, retention, and graduation rates. The Project Management Office, a unit within University Operations, has analyzed the student services offered at Bouillon with a focus on improving the student experience on several fronts. The building itself needs physical upgrades for safety and comfort. The interior aesthetic needs updating. Additionally, several improvements to the technological and organizational components have been identified. Following is a list of recommendations to improve student services at CWU with associated cost estimates. Some of the improvements are funded and in process under the Bouillon Phase 1 budget. Others are outside the scope of the Capital Projects plan, and funding and resources need to be earmarked from other sources. Where the changes require employee resources, funding for these improvements would have to come from each department responsible for that particular function. For example, IS would continue to perform the digitization of all forms, but at a faster pace with a comprehensive plan managed by the PMO. Currently IS digitizes forms as requested by individual departments. A budget item could be allocated to fund project management to ensure that the work identified is scheduled and checked for quality assurance, and not performed in a piecemeal fashion.
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