Ben Beridon Besides supporting 33 franchisees, his expertise will be: • Front Line Service – MPG – Shower Design Guide • Tablets – MobilePRO • Status Codes/Work Flow • Cleveland Clinic Systematizing for the Network Paul Hardcastle Besides supporting 42 franchisees: • Training and Support • Call Centers – Nationwide Inbound, Service Station, Clarity and RDI • Performance Wise • Internal Administrative Operations Jay Vahle Besides working with 37 franchisees which includes all the Canadian franchisees: • Glass Doctor Budgeting Tool – Software Development with Mainstreet, Quick Books, MPG tool and an upcoming Shower Design Guide App • Unit Level Economics – which includes benchmarking and Key Metrics • Mainstreet’s SchedulePRO • Auto Glass Committee Facilitator Austin Malone Supporting 31 franchisees plus: • RARE Toolbox • Mainstreet Commission Profiles and PFP Reporting • Listen 360 • Lead Generators such as PPC, Home Advisor and Angie’s List • Local Marketing Tactics Kay Jacobsen Besides working with a handful of franchisees: • Outside Sales Training and Support – Insurance Agent Programs – CE – Apartment Program – Lowe’s Front Line Program • Account Management – National and Regional – TPAs – Lowe’s In-field Personnel Brad Roberson Focus on New Franchisees • Works closely with Shirley Witt • Subcontractor Usage • Franchisee Phases of Development • Distressed Franchisees • Train the Trainer Franchisee Implementation • Part and Inventory for Auto and Flat
Shirley Witt Sure Start Training • Phase I & II • Mainstreet Support • Ops Manual • Flat Glass Networks – Includes Facilities Management Tommy Patterson Technical Training • Field Support for all franchisee • Trade Vendor Coordinator • Industry committees – NGA, AGSC • Technical issues – Parts notes – ADAS
Financially, healthy franchisees offer more to their communities than others. They hire better staff, typically take better care of customers and, frankly, are more fun to work with every day! Simply put – by working closely together we become a better brand.
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