2025 SaaS Benchmarks Report by High Alpha
Contents
Introduction
Executive Summary
AI-Driven Market Rebound
Growth & Efficiency
SaaS Metrics & Trends
People
Founder Insights
Closing
Engineering Tops the List of AI-Driven Headcount Reductions
PERCENT OF COMPANIES REDUCING HEADCOUNT DUE TO AI BY FUNCTIONAL AREA Over One Fourth of Respondents Decreased Headcount in Engineering, CS & Support, and Marketing
Engineering headcount reductions due to AI are significantly higher than any other department. Back office functions like Finance, HR, and IT have been less impacted by reductions at this point. Early AI products focused on coding, customer support, and content generation likely contribute significantly to driving headcount reductions in the top three functional areas: engineering, customer success & support, and marketing. ! INSIGHTS
Engineering
42%
CS & Support
27%
Marketing
26%
Product
17%
Operations
16%
15%
Sales
12%
Finance
12%
HR & Recruiting
Department categories add up to more than 100% as respondents could select multiple choices.
9%
IT
Source: 2025 SaaS Benchmarks Report by High Alpha
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