6 Learning Hours • In-Person or Online
Managing Challenging Conversations
participants to raise awareness, encourage responsibility and support the growth of others, even when the conversation is uncomfortable. Using a combination of theory, guided reflection, modelling, practice and feedback, participants develop both the inner resources and practical toolkit to manage a range of challenging conversational contexts with greater ease and effectiveness. What You Will Gain: • The confidence to initiate and lead challenging conversations without avoiding or escalating them • A coaching approach to managing difficult interactions that maintains relationships while raising expectations • Deeper self-awareness about how you show up, and how to adapt, in high-stakes conversations • Practical frameworks and strategies applicable to a wide range of challenging conversational contexts
Most leaders know what it feels like to put off a difficult conversation. The topic is sensitive, the relationship matters, the outcome is uncertain. Yet the ability to initiate and manage challenging conversations well is one of the most important skills a leader can develop, and one of the most directly connected to staff wellbeing, team culture and student outcomes. This practical one-day course is designed for leaders and managers who want to build the confidence, skills and self-awareness to engage in challenging conversations in ways that maintain high expectations alongside constructive relationships. Drawing on the Have the conversations that need to be had, with confidence, skill and a coaching approach.
skills, frameworks and way of being associated with coaching, it equips
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ABN 12 151 542 282
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