Introduction | 3 |
Complaints | 4 |
How we learn from complaints | 9 |
Compliments | 11 |
Resident satisfaction | 13 |
Tenant satisfaction measures | 13 |
Satisfaction service survey feedback | 14 |
Resident involvement | 17 |
How we support our residents | 21 |
Backdated pensionpayout for happy resident | 21 |
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