CHART's monthly flipCHART newsletter is a quick, light, and fun read that keeps you in the know about the latest member news. #CHARTtrainers
CONNECTING THE CHART MEMBER COMMUNITY
VISIONARY TRAINERS TRANSFORMING HOSPITALITY Let’s Hear it for These Expert Facilitators This impressive line-up of CHART members lend their time and expertise so you can skill build from the best! The Hospitality Training Competencies Program is the cornerstone of the CHART Seattle conference.
GREAT PEOPLE MAKE FOR GOOD NEWS FEBRUARY/MARCH 2023
Instructional Design Fundamentals INSTRUCTIONAL DESIGNER TRACK
Presentation Effectiveness TRAINER TRACK
Jesse Boehm Sr. Learning Architect, Buffalo Wild Wings
Rachel Mundwiller Manager of Content Development, Slim Chickens
TJ Schier Chief Operating Officer, BigShots Golf
Kristie Edmunds Talent Development Manager, Flatbread Company
Effective Learning Design
Participant Management
Danielle Dally, CHT Learning & Development Manager, Buffalo Wild Wings
James Ledbetter Corporate Field Trainer, Weinerschnitzel/ Galardi Group Lindsey Moon Director of Organizational Development, Hub Hospitality Group
James Lee Manager of Multimedia Design, Del Taco
Kimberly Johnston Senior Instructional Designer, Golden Corral Corporation
Training Evaluation
On-the-Job Training
Patrick Yearout , FMP, CHT Director of Innovation, Recruiting, and Training, Ivar's & Kidd Valley Restaurants
Monique Donahue Director, Commercial Learning, Hilton
Matt Nelson Founder and CEO, Modern Training
Business Acumen EXECUTIVE TRACK
Coaching & Development MANAGER TRACK
Chip Romp Sr. Director, Workforce
Jennifer Belk White Human Resources Director, Lumina Foods Donna Herbel, FMP, SPHR, SHRM-SCP Learning Strategist, Blue Phoenix Learning Sara Nickel Vice President, Workforce and Business Development, National Restaurant Association
Kelly McCutcheon Group Director of Training, Whataburger
Matthew Brown Chief People & Culture Officer, Schoox
Angelina Sabatini Director of Training & Development, Ford's Garage
Development & Business Svc. National
Restaurant Association
Communication & Influence
Operational Knowledge
Jason Lyon President & COO,
Curt Archambault Partner Consultant, People & Performance Strategies
Adriana Nunez Director of Learning & Development, WKS Restaurant Group Tara O'Neill Vice President of Training and Experience, Ciccio Restaurant Group
Interested in becoming a competency facilitator? Email Tara at tara@chart.org.
Flatbread Company
Strategic Planning
Project Management
Felicia White, CHT, MBA Director, Franchise Training, Scooter's Coffee
Stacy Whitmore Learning and Development Specialist, Inspire Brands
Discover the power of immersion in competency-based training at CHART Seattle. Register today!
Review With a View
Looking back on 2022, we celebrate some amazing achievements.
PresidenTalks Lessons for the Ages: Advice from our Parents
At the turn of the new year, social media was flooded with statements around learnings and reflections from 2022 and goals for 2023. I love this time of year as I think there is so much positivity in self-reflection. The new year is truly a showcase of how learning, inspiration and visionary ideas can come from anyone or anywhere. Whether it is training on a new complex procedure at work or learning of something new to try by simply overhearing a coffee order at Dunkin’, learning is everywhere! These reflections prompted me to think back to a favorite moment during the first in-person board meeting of the 2022-2023 CHART board. Since it was our first live meeting, we did what any new team does – spent time getting to know each other. We were fortunate to have People & Performance Strategies’ Joleen Goronkin lead us through a few hours of conversation. During our discussion, she asked us to share the answer to what seemed like a simple question:
Rachel Richal and her mom, Lori
“What is a piece of advice you got from your parents or grandparents that you want to make sure and pass on?”
I was fascinated by the conversation. The answers weren’t complicated lessons – almost too simple – yet important. While we all spoke to lessons we were taught from 20, 30, 40 years ago, they all felt so relevant to who we are, and the goals we have today. Similar themes came through that highlighted the DNA of a trainer – drive, diligence, courageousness, thoughtfulness, and a genuine interest in the success of others. Here is a glimpse into the advice we will all pass on: “Stand up for what you believe in.” “Show compassion.” “Work hard and push yourself to do bigger things.” “The whole world is barely hanging on, so give everyone the benefit of the doubt.” “Be careful when you give advice, so you do not sway someone to not do something they want to do.” “Never depend on anyone to take care of you. Take care of yourself, but once you are at that point, take care of others.” “Work hard to pay back those who worked hard for you, and work hard for your passion.” “There is always something bigger and better – comparison is the thief of joy.” “Don’t be afraid to speak up and use your voice.” “Always focus on the details – they matter.”
It’s amazing how simple lessons we learn growing up can translate so well into our professional lives today. And, as the industry that gives most people their first job, we, as trainers, get to continue teaching life lessons that can translate so well into people’s professional and personal lives. Now, that’s something to add to your resume!
Like a stunning piece of multicolored Chihuly glass art, our conference team comes together to make a beautiful combination. To get to know them better, we asked them: “ What’s the one artistic/creative thing about you people don’t know and may be surprised to hear?” Getting to Know Your Seattle Conference Team
Winona Bullis , Director of Field Training, Focus Brands FACILITIES CO-DIRECTOR
“My entire family is extremely musical, and I grew up singing and playing the piano with my family from a young age. In fact, for my wedding, instead of doing a father/daughter dance, we did a father/daughter song, and I sang and played piano while my dad played his saxophone!”
James Lee , Manager of Multimedia Design, Del Taco “I used to play the flute and piccolo!” VOLUNTEER CO-DIRECTOR
FACILITIES CO-DIRECTOR
Anna Mason , Director of Training, A. Ray Hospitality “I was in Alpha Psi Omega Drama Fraternity in college, and acted in both dramas and musicals.”
VOLUNTEER CO-DIRECTOR
Angelina Sabatini , Director of Training and Development, Ford’s Garage “When it comes to being creative, I love to bake. And recently, I have gotten into learning how to create/decorate cakes. It’s been exciting to learn more, show my creative side, and share my new skills with feeding family and friends. I’ve even tried some vintage cake recipes my great grandmothers used to make.”
REGISTRATION CO-DIRECTOR
Lauren Grindrod , Senior Regional Leader, Flatbread Company “I love home decor and making the different spaces in my home unique and calming, while also maintaining my own individual expression!”
Badges??? We don’t need no stinkin’ badges! But we thought we’d give you badges anyway. CHART has created Digital Badges for Members, Lifetime Members,
Partners, and Award Recipients to be used on social media to promote your CHART connections and achievements. It is specifically designed for the LinkedIn "Featured" Item area of your profile, but you can use it in any way you wish. If you have not yet received an email with your badge(s), email Tara at tara@chart.org. (Didn’t get the badges reference? Look it up.)
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org
Member News
Seattle Word Search
Amanda Hill-Bustillos is now Director of New Center Openings, TOCA Football. Tammy Calhoun was promoted to Vice President of Learning and New Restaurant Openings, Firebirds Wood Fired Grill. Calvin Banks was promoted to Senior Vice President of People Development and Culture, Pyramid Global Hospitality. Jessie Bray is now Chief Revenue Officer (CRO), Big Dave's Cheesesteaks. Erin Froneberger is now Field Trainer, Shipley Do-Nuts. solve their training and leadership challenges. Jennifer Johnston is now Operations Training, Red Lobster. Donna Herbel has launched her own consultancy, Blue Phoenix Learning, which helps small and mid-sized companies
Lifetime Member Claudia Carr put together this fun activity so you can discover some special attractions of our conference host city.
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