MISSION, VISION & VALUES
LETTER FROM OUR PRESIDENT & CEO
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Mission Co-Creating The Care Experience
Thank you for selecting Four Seasons to provide you with Trusted Care for you and your loved ones. Since 1979, we have provided trusted, compassionate care throughout Western North Carolina. We are honored to provide care wherever you call home throughout: Buncombe, Cherokee, Clay, Haywood, Henderson, Graham, Jackson, Macon, Madison, Polk, Rutherford, Swain and Transylvania counties. Your well-being is very important to us, and we believe that our continuum of care services offer the most trusted care and compassionate support that you deserve. Four Seasons offers Care Navigation, Home Care, Palliative Care, Hospice Care, Pediatric Palliative & Hospice Care, and Grief Services. We want you as the patient, as well as your loved ones and caregivers, to have the support you need. Throughout your journey with Four Seasons, you will have your own personal care team made up of highly trained professionals who will put your goals of care first; keeping you comfortable, managing your symptoms and ensuring that your time with your loved ones is of the highest quality. A nurse will visit you regularly. You also have access to a certified hospice aide. In addition, a medical provider, chaplain, social worker, music therapist, and professionally trained volunteers are available to help with your care needs. We are always available. You or your family can reach us 24 hours a day, 7 days a week. Day or night, a nurse is always on call and available by phone – 866.466.9734. You will find this guide to be a useful resource, but it should not replace good communica- tion between you and your Four Seasons team. When you have questions or if you are concerned about anything, please talk to a member of your care team. If for any reason Four Seasons has not been able to meet your expectations, we want to know how we can improve. Please call 828.233.0372 and I will be notified immediately of your concern. You are entrusting us with your care, and we will do whatever we can to help you meet your goals and live fully with respect and dignity in comfort and peace. It is our honor to care for you. Sincerely,
Vision Innovate Healthcare. Influence Humanity. Impact Life.
Values COMPASSION
We care for all BALANCE We are intentional and present RESPECT We honor every person INTEGRITY We are trustworthy GRATITUDE We are always appreciative HUMILITY We are one of many who positively impact lives TEAMWORK We believe that together everyone achieves more EXCELLENCE We dream more (than others think is practical) and expect more (than others think is possible) RESILIENCE We thrive through challenge and change
Dr. Millicent Burke-Sinclair, Ed.D, MBA, MLAS, SPHR®, SHRM-SCP President and CEO
Welcom
866.466.9734
FourSeasonsCare.org
FourSeasonsCare.org
866.466.9734
Four Seasons
Four Seasons
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