MEDICAL EMERGENCY (HEART ATTACK, UNCONCIOUS GUEST, SHOCK)
ALL ASSOCIATES - IF YOU FIND AN INJURED OR ILL PERSON: • Call the hotel operator. • Advise the exact location of the incident. • Advise the type of injury or illness if known. • Stand by the injured or ill person until help arrives. PBX/OPERATOR:
• If an ambulance is requested, dial 911. Provide exact location of incident or individual and any additional information available as to type of illness or injury and condition of individual, notify MOD. • If no ambulance is requested, notify MOD. ASSOCIATE INJURY: Hotel MOD/HRD will gather accurate information regarding all Workers' Compensation injuries and report it in a timely fashion. All information and forms needed to handle a Workers' Compensation incident are located on SharePoint at Risk Management, Safety and Claims Reporting > AH Claims Reporting > Workers Compensation Reporting Process and Claim Forms . Be sure you have the current forms available and are not using forms from a prior insurance program. PRIORITIES: When an Associate or Manager is injured on the property, the first concern is the individual’s immediate health and safety. 911 will be called if appropriate or if the injured Associate or Manager requests that 911 be called. PROCEDURES: 1. The Associates' Manager will fill out the Associate Injury Report From and route it to the HRD for the hotel for reporting to the insurance carrier. 2. If the Associate wants/needs medical treatment, accompany or ask another Supervisor/Manager to accompany the injured worker to an approved medical care facility on your posted panel of physicians. 3. The supervisor must fill out the “Initial Treatment Form for Associate to take to Medical Appointments” and send it with the Associate to either the Clinic or the Emergency Department. on SharePoint at Risk Management, Safety and Claims Reporting > AH Claims Reporting > Workers Compensation Reporting Process and Claim Forms. 4. The Associate Injury Report Form will be filled out with any subjective information or "gut feeling" the Manager may have regarding the integrity of the claim.
Page 98
Made with FlippingBook. PDF to flipbook with ease