DEATH / MURDER / SUICIDE
GENERAL INFORMATION When a report of the death of a registered guest, visitor or Associate on hotel property is received, the Associate learning of such incident shall immediately notify the MOD. The MOD will initiate notification to Emergency Medical Services (EMS) via telephone, Law Enforcement, and the VPO who will determine how to escalate the notification. • If not on property, the GM will be promptly notified by the MOD and will take charge of the scene until the appropriate authorities arrive on property. • The death of a human being is a traumatic experience for anyone witnessing or responding to such an incident. When assigned to any incident involving a death, management will secure the area against unauthorized entry and should care for any witnesses until the Hotel's management team and law enforcement personnel arrive on the scene. SPECIFIC ACTIONS TO BE INITIATED BY SECURITY Upon notification of a possible death on hotel property, the GM or MOD will respond to the scene and initiate the following: 1. Verify emergency medical services have been requested. 2. Check the individual for vital signs to ascertain if a pulse or breathing is present. If none are evident, exit the scene the same way entered, making sure that nothing has been touched or disturbed. 3. Secure the scene and ensure that entry to the area is limited to responding law enforcement personnel, EMS personnel, and other identified official personnel. 4. Establish a command center, i.e. an adjoining guestroom, function room, or office. 5. Secure any other areas pertaining to the incident to preserve evidence. 6. If the body is in a public area, use available materials such as pipes and drapes to screen off the deceased from public view. 7. Instruct all Associates to make no contact with or statement to any media representative. All requests from the media for information should be directed to the GM or the VPO. Allow no photographs or videotaping of the immediate scene by any media representative. 8. Treat the area as a crime scene until such time as the Police Department releases it. 9. Direct hotel security personnel to assist with crowd control. 10. Interrogate the guestroom lock if the deceased was found in a guestroom or the deceased was a registered guest.
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