Maintain the Relationship The most important thing you can do when someone tells you no is to maintain the relationship and readily confirm that your friendship isn’t contingent on their becoming a Melaleuca customer. You don’t want to sour a relationship or someone’s opinion of you—or Melaleuca—by implying that you will only associate with them if they are willing to enroll as a customer. What’s more, it’s important to remember that those on your contact list have a wide variety of reasons for telling you no, many of which they probably won’t share with you at the time. But if you maintain the relationship and pay attention to people’s needs and circumstances, you’ll get a better idea of what concerns could be holding them back. When Nate and Emily Smith were first approached by North American Executive Director 9 Suzy Maier about shopping with Melaleuca, Emily said she wasn’t interested. “I just felt like I was too busy with all these kids to learn about anything new,” Emily recalls (though she didn’t share this concern with Suzy). However, Suzy didn’t let Emily’s rejection hurt their friendship. She stayed in touch with Emily and maintained their relationship. This left the door open for future interaction and eventually led Emily to become a Melaleuca Preferred Customer. Share Your Success It’s natural for us to share our accomplishments with our friends or tell them about products we love. Even if someone tells you they aren’t interested in Melaleuca, it doesn’t mean they will be upset if you tell them how excited you are that you paid off your credit card with your latest Melaleuca check. Any parent can appreciate a story about Sol-U-Mel® saving the carpet, or how removing
bleach from the home has helped with a child’s asthma. The same goes for giving a friend a bottle of Renew™ if you notice they have dry skin or some other product you think they might find useful. This is what Suzy did with Emily. Several months after Suzy approached Emily, she sent the Smiths an assortment of Melaleuca products she thought they might enjoy. She didn’t pressure them to be customers again, she just gave them a gift. Little by little, the Smiths tried the assortment of cleaning products, workout bars, and Omega-3 Twist™ . “The sticking point was the Omega-3 Twist ” Emily says. “As a dietitian, I knew the benefits of omega-3s, and I had a health goal to get omega-3s in my family’s diet more than just once a week.”
Results vary. For typical results, please consult the Annual Income Statistics on page 66.
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SEPTEMBER/OCTOBER 2016 | MELALEUCA.COM
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