The Terms of Engagement North American Executive Director 2 Michelle Simon
It’s a great point to remember—your success depends on you. You have the ultimate power to make your business succeed. You get to choose your actions in every situation, including your response to setbacks or difficulties. No other person or situation can take that control from you. You always get to choose. Don’t Be Afraid to Ask for a Do-Over Sometimes those choices include trying again when you don’t get things right the first time. Michelle tells people to demand the do-over. “If you called someone and messed up, give it a couple months, and then call and demand a do-over,” Michelle says. “I’ve done it. When I first left the hospital, I sat down with a colleague and I was so excited to talk to her about Melaleuca. She politely listened, and at the very end she just said to me, ‘Oh Michelle, this is so beneath you.’” “It was the very first time anybody had said anything like this to me. This was a very important person in my life, and I froze. I didn’t come back with anything. I didn’t thank her. I just said, ‘Oh.’ And I bawled when I got into the car.” But that’s not where the story ends. When Michelle reached Senior Director, she called that same friend back up. She demanded a do-over. “I went to her and I said, ‘I want to talk to you about Melaleuca again. I know you think this is beneath me, but I just want to let you know that I paid off my student loans.’ And she looked at me and said, ‘What did you just say?’ And I said, ‘I demand a do-over. I want to answer your questions.’ She enrolled as a Preferred Customer and she’s shopped ever since.”
Strengthening Your Own Mental Game
As a psychologist, Executive Director 2 Michelle Simon knows the mind has great power. That’s why she does two trainings every month, one on Melaleuca products and one on mindset. Part of these trainings is focusing on the language business builders use, both with customers and with themselves. “We re-term things a lot,” Michelle says. “For example, I train my team to never use the phrase, ‘If you forget to order.’ If that comes out of anyone’s mouth, I will physically tackle them. What kind of seeds do you want to plant from the very beginning in your customers’ brains? Do you want to use the word ‘forget?’ No. Instead, I train my team to talk about shopping and how you can create a customised cart, a backup select cart, for those times when you choose not to shop.” Small changes in the language you use can make a big difference, both in your customers’ perception and in your own. That’s why Michelle focuses so much on positive and inclusive language and the power people have to create the business they want. “When it comes to building a business, I tell people, we are the planters,” Michelle says. “We get to plant any seeds we want. We choose the seeds! I don’t care if it’s a customer or a business builder—you get to choose. We get to plant our seeds and grow our garden. Weeds do pop up, don’t get me wrong—but then you need to decide if they are going to overcome your garden or if you’re going to pick them, bless them, and release them.”
Here are three ways you can start improving your mindset and work towards building a business that is healthy inside and out.
1. Plan to be proactive. Set aside a few minutes each morning to review
your day, identify any possible setbacks, and make a plan for how you can overcome them.
2. Focus on actions, not outcomes. Measure your success by your
consistent daily effort, not the reactions others have to those efforts. Did you make your five daily phone calls? If so, then count today as a win. 3. Look for the wins. Dwelling on the negative never helped anyone improve. Instead, look for the wins, and remember that you’re in control of your success. Even when you have a setback, you get to choose how you react. “I train my team to never use the phrase, ‘If you forget to order.’ If that comes out of anyone’s mouth, I will physically tackle them. What kind of seeds do you want to plant from the very beginning in your customers’ brains? Do you want to use the word ‘forget?’ No.”
21 NOVEMBER/DECEMBER 2016 | MELALEUCA.COM
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