Assistant Director of Estates (Campus Services) - UH

Assistant Director of Estates Campus Services Candidate Information Pack


Executive Summary

The University of Hertfordshire is seeking to appoint an Assistant Director of Estates (Campus Services) to play a leading role in the delivery of customer-focus estates and campus services at the University. With heritage in Britain’s pioneering aeronautical industry, the University of Hertfordshire has been an innovative force in education since the early 1950s. Today, we are a thriving community of more than 30,000 students and 3,000 staff, based across two vibrant and inclusive campuses. With a turnover of £340million, the University has a diverse estate portfolio including a variety of multi-disciplinary academic and research buildings, a sector-leading Student Village, the Hertfordshire Sports Village, and purpose-built facilities housing the School of Health, School of Law and Business School respectively. Reporting to the Director of Estates, the Assistant Director leads our Campus Services team that is responsible for delivering all Estates student-facing activities including maintenance, cleaning, catering, security, portering and reception services, delivering exceptional levels of service through a mixture of in house and outsourced contracts. The role offers a fantastic career opportunity to contribute to the success of an innovative and dynamic university within a supportive and progressive team environment. .

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Executive Summary About the University of Hertfordshire The University’s Vision & Values Job Description Person Specification

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Staff Benefits How to Apply



About the University of Hertfordshire

Set across two campuses and our Bayfordbury Observatory, less than 20 miles north of London, we are a thriving community of just under 32,000 students studying over 550 undergraduate, postgraduate and research degrees in the UK. We also have more than 6,500 students on courses outside the UK through international partnerships and franchise arrangements. We have approximately 3,000 staff members across the group and a turnover of £340 million. Over 50% of our students are female, 65% are Black, Asian and Minority Ethnic and 36% are the first in their family to go to university. Our students are taught by lecturers with a wealth of experience, both in academic settings and across a breadth of industries. Their expertise, connections and supportive approach equip students with the right skills and confidence to thrive in their future careers. The University of Hertfordshire is committed to having a positive transformational impact on every member of our community. This is reflected in our vision to transform lives by finding, inspiring and powering potential, giving everyone the opportunity to succeed regardless of their role, background or where they are from. Visit go.herts. to find out more about our 2020-2025 strategic plan. Our teaching is delivered across seven academic schools: Creative Arts; Health and Social Work; Hertfordshire

Business School; Hertfordshire Law School; Life and Medical Sciences; Physics, Engineering and Computer Science; and Social Sciences, Humanities and Education. Visit schools-of-study to find out more. We also have nine professional Strategic Business Units: Academic Registry, Enterprise and Business Development, Estates, Finance, Human Resources, Library Computer Services, Marketing and Communications, Office of the Dean of Students, and Office of the Vice- Chancellor. Our strong track record of investing in our campus facilities is visible across our campuses. In 2022 construction of our new building for the School of Physics, Engineering and Computer Science began. The multi-purpose five-storey building will be a hub for teaching, innovation, research and enterprise. Visit to find out more.

The University’s Vision & Values

The University of Hertfordshire is a values-led institution. The following core values inform and sustain all of our activities. We aspire to be: • Friendly

• Ambitious • Collegiate • Enterprising • Student-focused. Shared Responsibilities

The University of Hertfordshire’s vision is to transform lives, whether that’s our students or staff. This means whoever you are, we will support you to reach your full potential to succeed during your career with us. Our staff community comprises innovative individuals who want to develop, excel and add value by doing their very best. We each embody the University values to be friendly, ambitious, collegiate, enterprising and student focused. We are passionate about promoting and working in a diverse and inclusive staff community. Everyone who works for the University is encouraged to share in that sense of belonging, entitled to feel they are managed fairly, are valued and accepted, and understand they are being supported to succeed.



Job Description


Assistant Director of Estates (Campus Services)

DEPARTMENT: Estates RESPONSIBLE TO: Director of Estates

requested by the Director. • Attend all necessary University Committee meetings and external community meetings as and when required This document outlines the type of duties required for the time being of the post entitled Assistant Director Campus Services to indicate the level of responsibility. It is not a comprehensive or exhaustive list and the Director of Estates may vary these duties from time to time which do not change the general character of the job or the level Due to the nature of the post, the post holder will be expected to work with an appropriate degree of autonomy and discretion. Direct management and appraisal by the Director of Estates. Supervision given Responsible for the effective management of all staff within Facilities, Catering and Hospitality. Line management responsibility for the Head of Security and Resilience, Head of Facilities Management, and Head of Maintenance. Responsibility for Budgets £25 -30M per annum Contacts Internal: Members of the Senior Executive, Senior Academic and Administrative Managers throughout the University. External: Professional advisers, Public bodies and statutory authorities, community and students’ unions. of responsibility entailed. Supervision received

The Department of Estates is responsible for managing and maintaining the University's campuses and buildings. Estates provide a professional service to the University, offering expert advice and achievable solutions. The work of the Estates Department impacts staff and student's lives every day: ensuring buildings are safe and operational, and overseeing the smooth running of all the University's daily activities - from events organisation to building projects, travel and parking, to food and hospitality. The Assistant Director of Estates (Campus Services) is a key leadership role within the Estates Department, with a specific remit for the delivery of customer-focus estates and campus services at the University.

• To ensure the University runs a statutory compliant estate. • Ensure the asset lists and surveys are up to date. • To lead and ensure compliance in relation to legionella regulations. • Support and input to compliance in relation to fire and Asbestos regulations. • To lead on and ensure compliance in relation to soft services, catering and hospitality services. • To be accountable and responsible for the University’s catering and hospitality services. • To actively manage all contractors related to Facilities, Catering Hospitality and security. • To lead on environmental issues concerning waste reduction and recycling initiatives • To maintain a very high standard of health and safety, complying fully with the University’s policies. • To ensure the University’s UPRs, finance and procurement regulations are adhered to always. • To prepare, control and monitor budgets for all areas of responsibility. • To be responsible for ensuring effective customer and stakeholder interface to ensure full consultation with and involvement of the end user, focusing on the student experience. • To provide technical advice when necessary to all Strategic Business Units concerning Facilities, Statutory Compliance and Catering matters. • To deputise for the Director of Estates as and when required. • To undertake or lead special projects as requested by the Director of Estates. • Ensure all staff receive all required training. • To prepare monthly reports and papers as

provided at all times. • To effectively manage allocated budgets.

Main Purpose of the Job • To be a senior member of the Estates team with a particular focus on Statutory compliance, Student Experience and First Impressions. • To be the lead Assistant Director responsible for all Estates student- facing activities including Statutory Compliance, Hard FM, soft FM, catering, security, portering and reception services, delivering exceptional levels of service through mainly an outsourced offer, • Lead the team on contract management and procurement of service areas in a commercial manner to ensure the best value and best service at all times • To be accountable and responsible for a team of over 300 contracted staff, including three direct reports. • To ensure external consultants and suppliers are effectively managed. • To ensure that high quality, customer focussed, and cost-effective service is

Main Duties & Responsibilities The role is a senior member of the Estates team reporting directly to the Director and having responsibility for the following: • FM Contract – includes, Hard and soft services, including Maintenance, Statutory Compliance, Cleaning, Grounds maintenance and waste. • Security Contract – includes parking and reception services • Catering and Hospitality Contract • In-house Logistics and events team, including post and portering. Key features of the role include: • To be accountable and responsible for the University’s facilities services

(maintenance, cleaning, security, grounds, waste, adverse weather, logistics).



Person Specification Qualifications/Experience Essential • Substantial proven experience working in senior management in a service sector • Educated to degree level/ professional qualification or equivalent experience • Experience in contract monitoring and management of complex contracts • Demonstrable experience in the successful management of commercial and customer focussed activities • Demonstrable experience in large-scale procurement of Fm and Service contracts Desirable • A professional qualification, eg RICS, CIOB, IWFM Skills/Knowledge • Extensive experience working at senior management level delivering services in a large multi-site environment • Extensive experience in managing contractors and consultants • Can demonstrate a proven track record of delivering service improvements and high- quality services • Possesses a thorough understanding of relevant statutory legislation regarding the maintenance of buildings and the delivery of FM services • Track record of delivering at both operational and strategic levels • Proven management and leadership skills and ability to motivate and manage a multi- disciplinary team of staff • Track record of effective budget management – both revenue and individual projects • Demonstrable experience in delivering high- quality customer service through a team • Demonstrate ability to develop and manage change in service strategy

• Demonstrable experience in the preparation of reports for use in policy development • Demonstrable experience in producing and implementing procedures • Methodical, numerate, well organised • Computer literate, ability to use Word and Excel; good keyboard skills; experience in using a range of software Behaviours & Attributes • Excellent communication and presentation skills including well-developed IT skills • Highly competent team leader, proactive manager and effective decision maker • Strong interpersonal skills • Ability to initiate and manage change • Ability to work effectively and flexibly on own initiative under pressure • Excellent negotiating skills and commercially aware • Ability to motivate staff and develop team working • The approach of taking ownership of a situation and seeing it through to a successful conclusion • Ability to create good working relationships both internally and externally • Ability to generate and maintain customer confidence in you as an individual and in the team. • Appreciation of customer care and ability to put this into practice • Ability to work outside normal office hours. • Ability and willingness to embrace and provide leadership in FACES, our University values, by being: • Friendly

• Ambitious • Collegiate • Enterprising • Student-focused



Staff Benefits

Financial benefits

Pay progression Move up your pay scale with yearly increases, and nationally negotiated cost of living uplifts

Competitive pensions Automatic membership of defined benefit pension scheme, with generous employer contributions of 19-23% of pay

Access to student discounts Save money with major retailers through Totum, UniDays and Student Beans

At Herts we don’t just provide opportunities for our students to flourish, we are also committed to creating a supportive and inclusive community that offers a wide range of flexible benefits with something to suit everyone. From family-friendly policies and money- saving perks, to wide-ranging and extensive professional development and support for your physical and mental wellbeing, Herts is the ideal place to transform your career.

Flexible working and annual leave

Competitive annual leave 25-30 days for professional staff, 35 days for academic and research staff, exclusive of bank holidays

Flexible location Explore opportunities to work both on-site and from your home in the UK

Extra days off An extra day off (usually with the August Bank Holiday) and the days between Christmas and New Year

Work patterns to suit your needs Flexible working opportunities, including part time and job share

Flexible Retirement You can continue working for the University on reduced hours, while accessing your accrued pension benefits


On-site day nursery Our nursery, on College Lane campus, is open 51 weeks of the year to care for children of our staff and students

Be with your family Take time off with adoption, maternity, paternity, and fertility treatment leave, with enhanced pay for eligible staff

Family tuition fee discounts Undergraduate tuition fee waiver for children of staff who are under 25 years old



Community, health and wellbeing

Support when you need it Free, confidential advice from Occupational Health and our Employee Assistance Programme, including financial, legal and wellbeing services

Ways to get active Over 100 free welcoming sports and activity sessions with our Active Staff scheme, and a discount on gym membership

Active focus on Equality, Diversity, and Inclusion

Events and activities that reflect our diverse community and advance equality of opportunity for all

Care for your physical health and wellbeing Free confidential health check-ups, free flu vaccination clinics, free eye tests and an optional dental scheme

Talk to the on-campus Chaplain The Chaplaincy offers space and support for spiritual growth, prayer and reflection for those from any faith or none

A community for everyone Ten active Staff Networks, a Staff Social Society and lots of staff events, lectures and workshops

Location and travel

Vibrant working environment Lively and active campuses: home to shops, gyms, conference venues, woodlands and our very own art gallery and theatre

Leafy campus with good transport links Campus-based university with good links to train, bus, motorway, cycle paths and footpaths

Our own bus network Uno bus provide discounted bus tickets, free bus passes for some staff, and a free shuttle between our campuses

Help for those who live further away Opportunities for sponsorship, and potential re-location allowance

On your bike Access to Halford’s cycle to work scheme

On-campus parking Low-cost, convenient parking close to your office door, or for free at our nearby Park and Ride



How to Apply

Applications should consist of a CV and covering statement outlining key matching experience and rationale for applying for the post. Applications should be sent to and For a confidential and informal discussion, please contact the University’s appointed recruitment Partner Michael Hewlett and Sally Brockway at The Management Recruitment Group.

Michael Hewlett | Director 07972 579 938 | michael.hewlett@ Sally Brockway | Delivery Consultant 07842 315 696 | sally.brockway@ Closing Date for Applications is Sunday 4th June 2023.


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