Written/Electronic Communication
You will interpret and convey complex information in a clear and accurate manner, taking account of the individual circumstances of those you are communicating with. You will possess the appropriate skills and emotional intelligence to interpret understand and convey information which needs careful explanation to help others understand, taking into account what to communicate and how best to convey the information to others. You will be able to receive, understand and convey complex conceptual ideas or complex information which may be highly detailed, technical or specialist, such as the sourcing and implementation of a CAFM/Helpdesk system for Campus Services and Facilities and an implementation strategy to ensure users are aware and trained in the use of the system. • Develop, implement, monitor and evaluate Service Level Agreements between customers and FM Campus Service teams that sets industry comparable expectations and standards. • Sound knowledge and understanding of the specialist service term contract and contract administration and how this integrates with Campus Services provision. • Develop and provide service users with clear and relevant summaries of what they should expect of the FM Campus Service team’s service provision and monitor performance to ensure that expectations are met. • Ensure processes are created which provide multiple ways for service users to provide feedback on performance and ensure that all feedback is considered and responded to.
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