The University of Law - Facilities Manager (London)

Facilities Manager Candidate Pack

The University of Law (ULaw) is one of the world’s largest law schools. With an impressive history dating back to 1876, the University employs over 900 staff and has over 14,000 students studying on their undergraduate and postgraduate programmes, along with an alumni network in excess of 100,000. They were the first-ever independent institution to be granted degree awarding powers and in 2012 gained university title. With a rich heritage and a reputation for innovation and contemporary teaching practices, the University continuously focuses on developing the best legal and business minds. In 2016, they opened their leading Business School, further enhancing their reputation as a full service legal, business and educational training specialist, operating from campuses throughout the UK, Berlin and Hong Kong and an Online campus. What really sets them apart from other universities is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That’s why they keep their contact hours high and their teaching groups small. Over the past 5 years the University has doubled student enrolments and continues to grow. They are extremely ambitious and plan to expand and diversify both in the UK and worldwide. As they have grown, the continuing enhancement of their brand and reputation for teaching quality and student satisfaction has been at the core of everything that they do. Whilst their legacy and identity as a specialist legal education provider remains central to who they are, they have successfully diversified their offering into business and accounting dis- ciplines, with a rapidly expanding suite of programmes delivered in their UK and overseas campuses. They plan to expand their portfolio into new applied and professionally accredited disciplines. As a pri- vate university, they are agile and innovative, anticipating the future needs of their students, their client firms and society as a whole. In 2020 their student recruitment exceeded 10,000 for the first time in their history and, whilst they remain a predominantly postgraduate university, their undergraduate numbers are also growing strongly. In 2020 they were ranked 1st for overall student satisfaction in England in the National Student Survey. Their success is driven by their reputation as a specialist university of the highest quality, offering students a unique and practice-led learning experience.


Vision and Strategic Plan

Vision and mission

In 2025 we will be the leading global university of law, business and the professions with a network of online and worldwide locations. Digital technology will enable us to offer unparalleled flexibility, based around cutting edge facilities and environments, further removing geographical barriers to education. We will offer the same quality of teaching and learning experience, with the convenience to study where, when and how our students want. At the heart of this are our people and values. Many of our staff, stakeholders and students helped to shape our new vision and strategic plan.

Vision and Mission

Strategic Plan

Strategic Plan

Caring for our students is at the heart of everything we do. We stand shoulder to shoulder with them, supporting their ambitions and ensuring they are respected and valued.

We are deeply committed to delivering a high-quality service and education. We support and accept appropriate and managed risks, in the pursuit of growth and progress whilst maintaining quality.

We are dynamic and future-focused, anticipating and embracing change with creativity and motivation.

We are agile and adaptable, leading change and meeting the changing demands of our students and employers, all the while updating our knowledge and practice to improve our performance and the student experience.

We embrace our challenges as learning and growth opportunities and prepare our students, with confidence and resilience, to do the same.

We work together in a collegiate way, challenging one another whilst treating each other with dignity and respect - embracing diversity of experience and background that allows people to do their best and thrive.

We have a global outlook and connect across different cultures. We are a diverse, inclusive community where everyone is welcomed and valued, and our differences are a source of strength.

Our diversity and inclusion initiatives are at the heart of our strategic plan to empower our staff and student community.

Vision and Strategic Plan

Core components of our Strategic Plan

Our Learning Journey

Building on our heritage of outstanding teaching and support for our students, we will deliver excellent standards in innovative learning, teaching and applied research that transforms lives and is globally recognised However, our learning journey does not end in the classroom, and we will continue to grow our support services and technologies, deepening our care for our students and offering ever closer support networks. We were ranked top university in England for overall student satisfaction in the National Student Survey 2020 and also achieved top ten placements amongst other universities for eleven further categories across the UK including: ‘The Teaching on my Course’ (4th), ‘Student Voice’ (4th), and ‘Assessment and feedback’ (7th) . And in the latest Teaching and Excellence and Student Outcome Framework we were awarded silver for our teaching, learning and outcomes. Our performance in the critical categories of teaching excellence and academic support for students is sector leading.

Core components of our Strategic Plan

Our Learning Journey

Our Learning Environment

Our International Community

Our People

Our Impact

Our Learning Environment

We will transform our study and work settings through the use of the most advanced technology and resources.

By combining our physical and online campus environments and infrastructure, we will create adaptable and flexible spaces for learning and support.

Our International Community

We will establish new, and strengthen existing, pathways for international students to join us - including through our oversees campuses and our strategic partnerships.

We will embed inclusivity and multicultural values into the curriculum and develop new modules to define and address ethical issues and the rights of minority and protected groups.

Through collaboration with our international partners we will create global learning and employability opportunities.

Our People

We will develop, retain and recruit the highest calibre people, increasing the ethnic representation to reflect the diversity in our students.

By uniting academic and business professionals, we will innovate and personalise our students’ future teaching and learning, bringing knowledge from the front line of practice.

Our Impact

Graduates will leave ULaw with the experiences and skills to drive change, helping to transform the future of society and the professions.

They will have not only a world class qualification, but also a sense of purpose and empowerment that they can have a positive impact on their environments.

Through our pioneering Employability Service we will shape our graduates into the next generation of professionals. They will be digitally confident, have broad project management skills, and strong leadership potential.


1. Birmingham

2. Bristol

3. Chester

4. Guildford Campus

5. Leeds Campus

6. London Bloomsbury Campus

7. London Moorgate Campus

8. Manchester Campus

9. Nottingham Campus

10. The University of Law at UEA in Norwich

11. The University of Law in Exeter

12. The University of Law in Liverpool

13. The University of Law at Reading

14. Hong Kong Centre

All of our campuses are in thriving commercial areas and offer the same fully-resourced facilities, including well equipped IT suites with PCs for DVD and i-Tutorials, comprehensive law libraries with all the latest legal texts, quiet study areas and places to relax.

15. Online

16. The University of Law at Chester

17. GISMA Berlin

18. Sheffield



Hong Kong




Our Campus

About London Bloomsbury

Our Bloomsbury campus is a 2 minute walk from Goodge Street Underground Station and is right next to Tottenham Court Road – a street with a large range of shops, bars and restaurants, and bus links to all other parts of London. Our Bloomsbury campus is close to London’s famous shopping area – Oxford Street and is in the centre of London’s theatre scene and just across the street from Soho, a popular area for bars. The area’s collection of academic institutions, shops, cafes and parks, makes for a bustling atmosphere. The campus’ 4-floor library is full of textbooks and reference books as well as helpful staff on hand to help students with their studies and research work. The cyber lounge and café are great places for students to socialise and work in groups in between workshops.

View London Bloomsbury Virtual Tour

About London Moorgate

Our Moorgate campus is close to both underground and mainline train stations such as Moorgate, Farringdon and Liverpool Street and is walking distance from other underground stations such as Bank and Old Street. This well-connected campus is in the middle of the finance district and is near to the biggest names in the legal industry. The area is buzzing with City workers enjoying the many pubs, bars, restaurants and cafes. It is also close to vibrant areas such as Shoreditch, Hoxton and Spitalfields with their excellent shopping, art and fashion scenes. Moorgate is a modern and spacious campus which recently benefitted from a refurbishment which replicates the modern way of working with open plan work and recreational spaces. Having great facilities in the heart of the City means we can host prestigious guest speakers from the legal profession. The Moorgate campus has a spacious library, spread across two floors, where there are plenty of computers. Our newly refurbished reception area and cyber café are used for group study and are great places for students to socialise in between workshops. The campus is surrounded by major law firms, banks and other financial institutions which we have close links to.

View London Moorgate Virtual Tour


Job Title: Facilities Manager Career (R&R) Level: Manager / Team Leader Department: Operations

Reporting to Head of South Location London Direct Reports

Facilities Team Leader / Facilities Co-ordinators

Main Function of Job: Responsible for: i F ti f J :

• Managing Facilities staff. • Managing all mechanical and electrical services, plant and associated installations to ensure compliance with current legislation, ensuring all statutory testing, inspection and record-keeping is maintained up to date. • Managing and maintaining external grounds belonging to the campus (if applicable) . • Supervising physical plant operations including utilities, energy management and safety and security systems. • Ensuring that a compliant, safe, healthy and comfortable environment is provided for staff and students. • Scheduling and supervising maintenance and repair activities, including reactive maintenance and contracted services. • Manage all cleaning and security provision, through regular checks and audits, ensuring consistently high standards. • Providing all facilities services and support to agreed SLAs and KPIs.

Reporting Line:

• The Facilities Manager will report directly to the Head of North/South and work closely with the Campus Dean and Head of Operational Services.


Specif c Responsibilities i

Team Management • To manage rotas for service provision and to ensure there is adequate cover at all times. • To direct, supervise, evaluate and develop the Facilities Team members and to ensure that required training takes place for the specific job tasks and responsibilities. Client Service • To achieve excellence in student experience, ensuring consistently high standards in all service provision, to include cleaning and security, through regular checks and audits. • To maintain close and effective links with centre timetabling, catering and IT services to achieve a joined-up approach delivering maintenance with minimum disruption to the core business. • To ensure that services provided by FM are undertaken efficiently, to the required standard and, and in a timely manner, including portering, classroom set-ups, exam set-ups etc. • To liaise with teaching staff and business support departments ensuring that learning materials are received, stored and distributed, which may also require supervision of temporary staff. • To develop effective relationships with staff. • To attend Staff / Student Liaison committees responding to facilities and estates related issues and enquiries. Business Focus • To effectively manage facilities budgets. • To prepare bid specifications for projects, equipment and contracted services; oversee site and building projects performed by outside contractors. • To ensure that all aspects of statutory compliance and regulation are adhered to with all required preventative measures taken including training, inspection, audit, documentation and reporting – including Health and Safety, DDA compliance, control and disposal of hazardous waste, fire regulations etc. • To maintain appropriate inventories, asset registers, logs, records etc. as required.

Specific Responsibilities

• To develop, implement and supervise planned preventative maintenance and renovation/refresh programmes, and manage reactive repairs for buildings, mechanical and electrical, safety and security systems. • Working with third party contractors to deliver efficient and cost effective facilities management services at the University. • To support the campus with events, open days, inductions, graduations etc. • To manage processes for ensuring postal and courier services are in place as are ancillary services including printing and stationery to support campus operations. • To ensure lease requirements are complied with. • To attend monthly meetings with the M&E contractor to plan upcoming works and to highlight any issues with the service, escalating issues to Head of Operations/Head of Facilities/Director of Estates as required. • To attend quarterly M&E contractor management meetings (off-site) . • Represent the University in any meetings with the Landlord. • Provide support to Campus management staff and employees to develop and manage sustainability initiatives locally. Health and Safety • To ensure the day-to-day implementation of the H&S Policy within area of management authority & control. • To ensure that the requirements for specific emergency procedures included within a risk assessment are implemented, equipment to deal with emergencies is available and that all staff under their control, have been instructed and trained as required. • To ensure that Fire Regulations are strictly adhered to with adequate evacuation plans, drills, records and tests in place and sufficient numbers of trained Fire Marshals. Ensuring safety systems are tested as required & records maintained. • To ensure that all first aid obligations are delivered and accessible with an emphasis on adequate numbers of trained first aiders, accurate and timely incident recording, investigating and reporting and well-appointed and resourced first aid facilities. • Act as Person in Charge / Incident Controller. Brief designated fire marshals on their role and responsibilities and arrange fire drills in accordance with the Fire Safety Management Plan. • Attend health & safety committee meetings as required. • Undertake general building risk assessments and provide feedback to management and to the Health and Safety Committee. Manage a building risk database and prepare and complete monthly Health and Safety reporting. Carry out accident investigations. • To carry out/obtain from contactors RAMS for own area of work, including for the FM team. • To assist other staff with the completion of a risk assessment where the Facilities Manager has greater experience or knowledge of a specific aspect of the assessment, such as knowledge of escape procedures. • To ensure that risk assessments are carried out promptly and are appropriate for all activities along with undertaking the development and implementation of Method Statements for areas of ULAW facilities and activities under their control. RAMS are to be maintained and reviewed regularly for implementation and effectiveness.

• To communicate health and safety matters to ULAW Staff and to report health and safety issues or concerns to the Director of Estates and Campus Dean. • Manage health and safety actions generated from “WorkRite” e-learning programmes completed by staff based at campus ensuring that appropriate levels of confidentiality are maintained at all times. • To assist in health and safety induction for new staff. • To liaise with the Disability Team and individual students to provide agreed facilities and adjustments for students with disabilities including Personal Emergency Evacuation Plans (PEEPs) etc. Security • To provide first line, 24-hour call out to deal with any emergencies, including activation of intruder and fire alarms. • Ensure Security Assignment Instructions are regularly reviewed and updated and that the security team are fully briefed on any changes. Monitor the incidents log book, support the resolution of any issues arising and should the need arise alert, senior staff of an incident and if appropriate, the Police. Prepare and complete Incident Reports, and monthly reporting. • To liaise with external agencies such as police, local authorities and other security bodies with regard to measures that might be associated with PREVENT, anti-terrorism measures and/or crime prevention or detection. Professional Skills • Support the development of others through sharing knowledge and skills. • Actively take responsibility for your own personal career development in all respects. • Demonstrate functional and technical knowledge and skills to enable you to conduct your role to a high level. • Keep up to date with any relevant health & safety and statutory legislation. • Attend relevant training and development.

In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned by the Director of Estates, Campus Dean, Head of Operational Services, Centre Directors, and the University’s Executive.

This job description is to be read in conjunction with the relevant Roles and Responsibilities Career Level document.

This job description is correct at October 2021. It may vary in consultation with the post holder to reflect changes within the market place, within Estates and within the University.


Training & Education

Essential • A qualification in engineering, building trades, facilities management or a related field


Desirable • IOSH/NEBOSH qualified • Qualification in M&E discipline


Behavioural Skills

Special Skills & Knowledge


Special Circumstances

Essential • Experience of working in a Facilities environment • Experience of providing a high standard of customer care • Experience of liaison at all levels in an organisation • Experience of managing PPMs and contractors • Experience of maintaining accurate statutory compliance and building files/asset records • Planning and co-ordinating workloads and stock control Desirable • Experience of working in an educational sector • Working knowledge and experience in CAFM

Behavioural Skills

Essential • Resilience to work in a demanding environment with multiple stakeholders • Meticulous attention to detail

Skills & Knowledge

Essential • Excellent oral and written communication skills

• Excellent organisational skills and proven administrative ability • High level of IT literacy, including use Microsoft Office suite • Strong working knowledge and experience of Health & Safety regulations • Good understanding of Soft and Hard FM services • Excellent customer service • Strong working knowledge and experience in BMS • Report writing skills

Desirable • Health and Safety qualification • First Aid training • Fire Marshal training • Customer Service training

Special Circumstances

Essential • Willingness to work evenings and weekends if required • Willingness to be on the on-call rota

Application Process

The University is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG) .

To arrange a brief conversation please contact our advisor Michael Hewlett of MRG on 020 3962 9900 / 07972 579 938 or at

Applications should contain a CV and Covering Letter and should be sent to Michael Hewlett at the Management Recruitment Group:

Closing Date is Sunday 7th November 2021.

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