Outcomes Report (2018-2019)

Outcomes Report 2018-2019

Brake”. Topics include, Sneaker Away, Staircase Challenge, Get Inspired, Work on A Puzzle, Game, Craft as a Team, Positive Thinking, Eating Well at Work.  Training: New training for committee members effective April 1, 2019. In addition to ongoing JOH&S Committee training, members have expressed an interest this year in attending specific training on Incident Investigation/Reporting. New committee members were selected by program in order to ensure that all “ribbons” of service areas are represented. We welcomed two new committee members this report.

Community Profile Committee

The purpose of the Community Profile Committee is to increase awareness of the agency and its programs throughout the community.

Quality Improvements  Launched new website, adding mobile responsiveness, multilingual capacity, increased accessibility features  Successfully received Google Ad grant award, received $82,464.35 worth of online advertising  Launched an Options e-newsletter  Took over coordination and management of the WorkBC websites We’ve experienced very strong growth numbers through our website (one full year since relaunch) and social media channels year-over-year due to a number of strategies. Website 2017-18 2018-19 % change Users 80,656 149,775 85.7% Pageviews 284,874 399,315 40.2% % mobile traffic 44% 64% 44% LinkedIn Followers at year end 486 654 35% Impressions for posts 22,657 50,350 122% Referred to website 119 140 18% Facebook Followers at year end 5,532 6,074 10% Engaged users 17,278 32,830 90% Video views (30 sec or to end) 176 8,881 4946% Referred to website 4,406 7,190 63%

Our posts and information have continued to bring attention to special events, need for volunteers, recruitment and increased awareness around the community.

Options Community Services

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