2026-2027 GOALS: Participate in the Orange County Crisis Intervention Team (CIT) Steering Committee, collaborating with regional partners and staying current on legislation and best practices impacting crisis response and law enforcement Assist in the development and implementation of a facility/wellness dog program, supporting employee wellness Attend conferences and training relevant to mental health response in law enforcement, ensuring awareness of emerging trends, resources, and best practices Maintain current knowledge of available community-based mental health programs and referral processes, ensuring appropriate and effective connections to services
COMMUNITY ORIENTED POLICING & PROBLEM SOLVING (COPPS)
The Community Oriented Policing and Problem Solving (COPPS) Division is responsible for advancing the Department’s strategic priorities through both long-term planning and specialized field operations. The division oversees the development, implementation, and ongoing evaluation of the Department’s three-year Strategic Plan, ensuring alignment with the organization’s mission, vision, and citywide objectives. Through data-driven analysis, stakeholder engagement, and interdepartmental collaboration, the division provides leadership in shaping policy, improving operational efficiency, and supporting organizational growth. In addition to its strategic planning responsibilities, the division includes police personnel assigned to specialty units that support operations across the City of Tustin. These units supplement Patrol through focused services, including the Traffic Unit, Community Oriented Policing and Problem Solving (COPPS) Unit, and Behavioral Health Response Unit (BHRU). The division is currently staffed by one Lieutenant, three Sergeants, seven Officers, and twelve civilian employees, all working collaboratively to enhance public safety, community engagement, and problem-solving efforts. The Traffic Unit is responsible for traffic and parking enforcement within the City of Tustin, as well as the investigation of major injury and fatal traffic collisions. The unit is staffed by one Sergeant, four Motor Officers, two Police Services Officers, one Master Reserve Officer, one full-time Fleet Coordinator, one part-time Fleet Coordinator, four part-time Parking Control Officers, and one part-time Cadet. In addition to enforcement and investigative responsibilities, the Traffic Unit manages traffic- related grant applications and compliance reporting, conducts DUI checkpoints throughout the city, and reviews and approves all traffic collision reports. Fleet Coordinators support operations by ensuring department vehicles are properly serviced, maintained, and available for deployment. The Community Oriented Policing and Problem Solving (COPPS) Unit consists of one Homeless Liaison Officer, one Community Impact Officer, two Police Services Officers, and one part-time Police Services Officer. The unit coordinates the Department’s response to citywide special events, including the Tustin Chili Cook-Off and Street Fair, Fourth of July Fireworks Show, Tustin Tiller Days, and Dino Dash 10K. The Homeless Liaison Officer and Community Impact Officer address homelessness-related issues, including housing coordination at the Tustin Temporary Emergency Shelter, in collaboration with the Behavioral Health Response Unit (BHRU). The BHRU Manager supports community members experiencing mental health challenges. Police Services Officers lead community engagement efforts by attending Neighborhood Watch and Tustin Effective Apartment Managers (TEAM) meetings, and by planning and coordinating programs such as the Citizen’s Academy, Read Across America, Walk to School, Coffee with a Cop, Santa Sleigh, and Santa Cop. TASKS: Strategic Plan Implementation: Ensure department-wide alignment with strategic pillars and produce annual progress reports to guide data-driven adjustments Data-Driven Decision-Making: Develop a centralized performance dashboard and implement real-time data tools to enhance reporting, accountability, and operational efficiency Partnerships & Engagement: Strengthen collaboration with local agencies, businesses, and community organizations, and conduct stakeholder forums to align priorities Organizational Communication & Transparency: Streamline reporting processes and implement an internal communication plan to keep staff informed and engaged
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