FINANCE DEPARTMENT
DESCRIPTION: The Finance Department manages treasury functions, financial reporting, budget development and monitoring, payroll, accounts payable, accounts receivable, utility billing services, cashiering, and business licensing for the City, the Housing Authority, the Successor Agency to the Tustin Community Redevelopment Agency, the Water Enterprise, and the City’s Special Assessment Districts. It ensures that the City’s financial activities are recorded in accordance with generally accepted accounting principles and standards of the Government Accounting Standards Board. Additionally, Tustin’s Information Technology (IT) services are also housed within the Finance Department. The IT team collaborates with all City Departments and divisions to meet their technology needs, and designs, develops, administers, and maintains various hardware and software systems, including phones, cybersecurity, and networking systems.
TASKS: Deposit, monitor, and record all City revenues Serve as the City Treasurer, managing and investing City funds Prepare monthly and quarterly investment reports
Prepare the annual Operating and Capital Improvement Budget Administer and update the comprehensive annual user fee program Maintain the General Ledger and all financial records Manage payroll, accounts receivable, and accounts payable functions Maintain the City’s Fixed Asset Records Coordinate with departments to ensure compliance with Federal, State, and County grants Ensure proper internal controls are in place across City Operations Prepare the Annual Comprehensive Financial Report and Popular Annual Financial Report Complete the State Controller’s Annual Financial Transaction Report, Annual Street Report, Annual Government Compensation Report, and other reports as required Represent the City and provide information for various City, County, State, and Federal audits Provide managerial and operational support for Water Utility billing Handle Utility Billing services including preparing residents’ bills, creating and monitoring service requests, preparing
water management reports, and promoting the water conservation program Assist in the formation and administration of special assessment districts Manage debt service and issue bonds when appropriate Manage, replace, and/or implement software and hardware solutions
Manage IT help desk and on-call services to ensure department requests are addressed in a timely manner Monitor or replace IT infrastructure solutions, including switches, servers, phones, computers, etc. Monitor IT infrastructure alerts and incidents to determine appropriate response and mitigation actions PERFORMANCE MEASURES: In December of 2022, the Utility Billing Division took on an elevated approach to managing phone calls from our residents and businesses. Using real-time reporting, standards were set and implemented in January of 2023.
Calendar 2022 Actual
Calendar 2023 Actual
Calendar 2024 Actual
Calendar 2025 Actual
Calendar 2026 thru May
2026- 2027 Est. 6,000 95.0%
Performance Measure
Measurement
Target
Utility Billing Calls
N/A
N/A
7,313 64.2% 11.8%
7,645 89.3% 6.39%
6,826
6,175 96.0% 1.54%
2,280 96.62
Calls Answered by Staff
% %
90.0%
92.05%
Calls Abandoned
5.0%
3.47%
2.13
2.0%
Avg. Call Queue Time
Seconds Seconds
60
133 199
59
35
16 66
22 63
30 70
Avg. Call Abandoned Time
120
148
100
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