Key Priorities
• To ensure the efficient, cost effective and responsive level of service processing requests for repairs and maintenance from occupiers of RBG Kew and Wakehurst Estate
• To prioritise workloads and meet timescales for all functions
• To verify recorded information and provide statistics
• To ensure that all data is recorded within the CAFM system and that the appropriate records are maintained within plant rooms or alongside relevant equipment • To review and develop the team’s working practices to meet the challenges from Best Value/Value for Money, new legislation, client’s expectations. • To support the Estates Manager in delivery of operational estates and participate in the department’s emergency on-call system as required • To develop and manage the estates operation team to be customer focused by developing a positive image and reputation for delivery of the services provided • To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirement of the Health and Safety Regulations. • Attend and initiate meetings with clients to agree programmes of work, give advice on design and maintenance matters, and resolve contractual difficulties. Attend meetings with managers within RBG Kew and Wakehurst and other external agencies concerning estates maintenance requirements. • Maintain good communication and co-operation with colleagues within RBG Kew and Wakehurst in the provision of services that are managed by the Estates & Capital Development Directorate. • Undertake approved training opportunities/professional seminars, including those required to achieve ‘authorised person’ status across a range of engineering services.
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