Engineering Manager (Electrical) Candidate Information Pack
Welcome Note
Royal Botanic Gardens, Kew is a global resource for plant and fungal knowledge and the world’s leading botanic garden. We are a major visitor attraction and a UNESCO World Heritage Site. We inspire and educate people to value plants using our science, gardens and collections. We do this because we want a world where plants are understood, valued and conserved – all our lives depend on plants. We need passionate and talented individuals to help solve some of the critical challenges facing humanity today. We have two sites, one at Kew Gardens near Richmond in London and one at Wakehurst in Sussex and over 800 employees and 500 volunteers. Our staff work and collaborate across the world. We are about to embark on a period of significant capital investment aimed at improving our existing capability, a mix of renovation and new build. These investments are a first step to addressing a long period of under-investment in our estate. Alongside this programme of capital investment we need to significantly improve our approach to maintenance. This will require more investment in planned maintenance and building robust log-term relationships with our Facilities management providers.
Richard Deverell
Values
Care
We CARE about the future of the planet and its biodiversity
Diversity
We cherish the DIVERSITY of our plant collections and we seek diversity in our workforce and audiences
Values
Our Story
Collaboration
We work in COLLABORATION and build trusting relationships with each other and our partners
Confidence
We have CONFIDENCE and believe we can succeed
Our Story
Excellence
We strive for EXCELLENCE and try to improve continuously
Ambition
We have AMBITION. We will be bold with a strong desire to innovate and inspire
Our Mission
Our mission and strategy We want a world where plants and fungi are understood, valued and conserved - because our lives depend on them. Our mission here at the Royal Botanic Gardens Kew is to build an understanding of plants and fungi and contribute to solving some of the most critical challenges facing humanity today. Our strategy We use the power of our science and the rich diversity of our gardens and collections to provide knowledge, inspiration and understanding of why plants and fungi matter to everyone. Loss of biodiversity, climate change, rapidly-spreading pests and diseases, human population growth and the associated challenges of food security are causing unprecedented stress on human societies around the world. Plants and fungi hold the key to help solve these challenges through the fundamental life-giving processes they drive, the properties they contain, and the materials and food they provide. Through increasing understanding of why plants and fungi matter, we can unlock their potential. This is an urgent task. We face unprecedented losses of biodiversity and rapid environmental change, and risk losing the precious secrets that plants and fungi can give us before we discover them.
This is an exciting time in our history.
We are stewards of this organisation and the accumulated knowledge of our collections, data and people. By delivering this strategy successfully, our organisation will be stronger, we will reach and inspire more people, and contribute to solutions to our planet’s most serious contemporary challenges.
Organisation Structure
PA -Director of Estates & Capital Development
Director of Esta Capital Develop
World Heritage Supervisor
Head of Estat Facilities
PA Head of Estates & Facilities
Kew & Wakehurst Estates Manager
(Wakehurst & Kew) Senior Facilities Manager
Fire Safety & Compliance Manager
Engineering Manager Mechanical
Admini
Facilities Manager Kew
Facilities Manager Wakehurst
Engineering Manager Electrical
Admini
Kew Cleaning Contract
Admini
Kew & Wakehurst Hard Services
Wakehurst Security Contract
Admini Appr
Wakehurst Cleaning Contract
es & ent
s &
Help-Desk Manager
Energy Consultants
Office Manager
Asset & CAD Manager
trator
Senior Project Manager
Infrastructure Senior Project Manager
trator
Project Manager
Infrastructure Project Manager
trator
Project Support Officer
Infrastructure Project Manager
tration ntice
Project Co-ordinator
Owner: Peter Alesbury Head of Estates & Facilities
Job Description
Job Title:
Engineering Manager (Electrical) Estates and Capital Development
Directorate: No. of Direct Reports: Estates Maintenance No. of Indirect Reports: Various Contractors Reports to (Position): Estates Manager Job Purpose:
To deliver RBG Kew’s mission by: The Engineering Manager(Electrical) is responsible for delivery and implementation of the estates maintenance strategy under the instruction of the Estates Manager at RBG Kew and Wakehurst. The maintenance strategy underpins the standards required and constant availability of the built facilities. These standards and service levels being commensurate with a World Heritage Site of major significance and a centre of excellence for botanical science also responsible for all aspects of the delivery of building maintenance, services maintenance, facilities management, cleaning, porterage, and office services for both the Kew sites. These services are delivered through contracted services with an operating budget of circa £3.5M per annum. This role will function as the deputy for the Estates Manager. Job Context To manage the in-house Estates maintenance team (or Hard FM Service provider) in the delivery and implementation of the planned preventative maintenance and emergency and reactive maintenance within RBG Kew’s and Wakehurst Estate in accordance with the maintenance programme and best practice. Deploying and managing the financial and physical resources available to the section in the most cost-effective manner. This includes care and protection for the collections and making sure buildings are fit for purpose. Prioritisation of allocated resources and management of contracted services to ensure the business can operate without loss of functions. There is a need to ensure effective consultation and communicate changes with key stakeholders to address prioritisation and resolve conflicting objectives/demands where they exist.
Key Priorities
• To ensure the efficient, cost effective and responsive level of service processing requests for repairs and maintenance from occupiers of RBG Kew and Wakehurst Estate
• To prioritise workloads and meet timescales for all functions
• To verify recorded information and provide statistics
• To ensure that all data is recorded within the CAFM system and that the appropriate records are maintained within plant rooms or alongside relevant equipment • To review and develop the team’s working practices to meet the challenges from Best Value/Value for Money, new legislation, client’s expectations. • To support the Estates Manager in delivery of operational estates and participate in the department’s emergency on-call system as required • To develop and manage the estates operation team to be customer focused by developing a positive image and reputation for delivery of the services provided • To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirement of the Health and Safety Regulations. • Attend and initiate meetings with clients to agree programmes of work, give advice on design and maintenance matters, and resolve contractual difficulties. Attend meetings with managers within RBG Kew and Wakehurst and other external agencies concerning estates maintenance requirements. • Maintain good communication and co-operation with colleagues within RBG Kew and Wakehurst in the provision of services that are managed by the Estates & Capital Development Directorate. • Undertake approved training opportunities/professional seminars, including those required to achieve ‘authorised person’ status across a range of engineering services.
Job Description
• Demonstrate a commitment to continuous development to maximise potential. Maintain a sound working knowledge of all relevant legislation, keeps abreast of new technical developments to ensure the efficient and effective delivery of the section’s services. • In conjunction with the Head of Estates and Facilities and Estates Managers, identify and submit competitive tenders for additional works as and when appropriate to secure adequate work load to meet performance targets and maintain viability of section. • Undertake disciplinary investigations and presents reports relating to contravention of staff sickness codes as necessary, attending hearings and industrial tribunals as required. • Ensure that all staff comply with agreed policies and objectives through induction, development, staff development PDR and performance management. This will include the selection, motivation, development and mentoring of staff to maximise their potential for development for the organisation to continue to demonstrate Best Value and as appropriate bid competitively for work. • Liaises with and supports the work of the Capital Development Team as required in connection with works to provide connection to the main building engineering services. Facilitates these connections including arranging shutdowns of services and means of isolation. • Liaises with and supports the work of the Capital Development Team as required in connection with technical information, standardisation of equipment and parts regarding their compatibility with existing services and equipment. • To act as the Authorised/Responsible Person (subject to correct training and certification) in relation to: • Low Voltage Electricity • Ventilation Systems • Pressure Systems Regulations • Legionella and L8 • Lifts and hoists • Gas Safe • Confined Spaces Accountabilities: 1. Support the Estates Manager in delivery of the estates services and ensure that performance levels are in line with agreed KPI’s and standards (30%). 2. Ensure the Hard FM contract is managed, including the monitoring, reporting and follow up actions taken, minimising risk and maximising opportunities for savings and improved services (20%).
3. Undertake regular inspections/audits of the Estate, identifying maintenance issues and areas for improvements (5%). 4. Monitoring of all KPI’s and SLA’s and any other performance parameters relating to the quality of service performance and commercial performance, and reporting these to senior management (5%). 5. Monitoring of non-compliance KPI’s, recommend Actions Plans required and report to senior management (5%). 6. Manage the weekly service review meetings with the contractor and attend monthly review meetings and any other ad-hoc review meetings as required (5%). 7. Development of Hard FM policies and procedures in line with Kew’s needs (5%). 8. Manage and develop the Hard FM budgets, ensure contractor invoices are verified, prior to submission for payment (5%). 9. Support of Health & Safety to ensure H&S issues are reported and resolved (5%). 10. Ensure the contractor carries out all reactive maintenance, planned maintenance and other works to the correct schedule and standard, including M&E and fabric works (2.5%). 11. Monitor all works completed by the contractor, ensuring any additional cost related work is within the contract structure (2.5%). 12. Ensure the contractor is carrying out statutory testing and inspections and that these are reported and filed (2.5%). 13. Ensure processes are in place to manage the PPM schedule (2.5%).
14. Management procurement of any additional works and advice on projects (2.5%). 15. Undertake any other reasonable duties as required by the Line Manager (2.5%).
Person Specification
Position within the team:
Management of Resources Financial Responsibilities: All staff are responsible for management of their own time and resources.
1. Management of delegated budget Management of People
1. Direct line management for estates engineers and management of estates service providers and contractors.
Section 2: Person Specification Education and Experience Essential
• Demonstration of relevant electrical engineering, construction and / or engineering training/ building services training and education to degree level, or ability to demonstrate an equivalent level of knowledge, skills and experience. • Significant senior level management experience plus specific training in an electrical engineering/building specialty i.e. HV, LV electrical supplies • Trained and working knowledge of H&S legislation (H&S Certificate/NEBOSH) and management in the application of FM Services • Proven budget and financial management in the delivery for FM services. • Significant experience with statutory compliance including water, fire, asbestos, HV/LV • Significant experience of managing in-house and outsourced estates management service delivery ensuring deadlines and targets are adhered to • Proven competency in Microsoft Office, Word, Excel and Outlook. Desirable
• Experience of working with listed buildings and on a major visitor attraction. • A safety qualification to NEBOSH certificate level. • Have a basic competence of using CAD systems. • Working knowledge of BMS Systems
Person Specification
Job Specific Competencies – Essential • Self motivated and self directing, capable of working with the minimum supervision in terms of meetings standards and timescales. • Capable of motivating and controlling contracted resources to deliver standards and timescales. • Highly collaborative style to problem solving, building and maintaining strong working relationships. • Team worker capable of motivating others and developing solutions to problems with others. • Good verbal and written communication skills, and capable of conversing directly with external customers, senior management, and contractors under their control • A proven hands on practical approach to problem solving and delivery. • Considerable previous experience in the engineering and/or building relevant construction industry including site supervision of contractors, working to complex programmes and delivery schedules. Plus at least 5 years necessary management experience in a historical buildings or similar estate environment Desirable • Authorised Person Electrical HV/LV • Authorised Person Pressure systems • Authorised Person Confined Spaces Kew Competency Framework: The Framework identifies behaviours required for roles at different levels. Which are the key competencies for this job? Select up to four essential competencies Competency Essential (Y) 1.Leading and Influencing Y 2.Developing High Performance Y 3.Collaboration 4.Thinking with Vision 5.Making Effective Decisions Y 6. Delivering Value for money Y 7. Making things happen 8. Delivering in Partnership 9. Changing with Pace
Section 3: Additional Information (Only complete this section if the post is being evaluated) Complexity, Problem-solving and Thinking challenge: Fact-finding, analysis and resolution of problems and issues • Making complex decisions for technical services, e.g. working as Authorised Person for electrical safety, water safety, combined spaces. Dealing with complex technical information and designs. Order rising and managing operational budgets. • Producing complex monthly technical reports • Monthly budget forecasting. • Significant knowledge on H&S and operational building maintenance • Development of processes, systems and procedures to enable safer and more cost-effective building maintenance. • Manage disseminated budgets and deal with operational finance challenges • Manages and delivers operational Estates and minor projects Autonomy • Specialist knowledge in either electrical or mechanical building services. • Provides Estates technical information to the Estates manager and Head of Estates • Directing and mentoring operational engineering staff • Direct Line manager (if maintenance function returns inhouse) Decision Making: Typical decisions required of post holder • Making complex operational technical decisions • Operational budget decisions Typical decisions requiring approval by line manager/others • Escalates large and unexpected engineering issues affecting business, e.g. failure of site infrastructure • Escalates budget spends outside of designated responsibilities Communication and Relationships: Internally Estates Manager and Senior Facilities managers, Estates budget holders, Key onsite stake holders, Capital development, Departmental heads, Finance key reps, administration staff. Externally Key suppliers, FM contractor, utility providers, Hard FM contractors, external auditors, council departments, tenants, valuers
Application Process
Along with a competitive salary of c.£45,000 as wella as a range of excellent benefits which includes an annual leave allowance of 30 days, plus bank holidays, rising to a maximum of 33 days after 5 years service, flexible working options, childcare vouchers and a range of other generous and comprehensive family friendly policies, memberships and discounts. An important part of the pay and reward package RBG Kew offers employees is the option to join the Civil Service Pension arrangements (details of the full range of benefits are available on request). For a confidential discussion to learn more about the role and opportunity please contact Kew’s appointed recruitment partnerRobbie Hodder of The Management Recruitment Group.
Robbie Hodder T: 020 8892 0115
|
M: 07530 680159
E: robbie.hodder@mrgpeople.co.uk
Applications should consist of a comprehensive CV (of not more than 4 pages) and supporting cover letter (of not more than 2 pages) outlining key matching experience and rationale for applying for the post.
Applications should be sent to robbie.hodder@mrgpeople.co.uk.
The closing date for applications is Sunday 28 June 2019.
Regal House 70 London Road Twickenham TW1 3QS Tel 020 8892 0115
www.mrgpeople.co.uk
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