3. Undertake regular inspections/audits of the Estate, identifying maintenance issues and areas for improvements (5%). 4. Monitoring of all KPI’s and SLA’s and any other performance parameters relating to the quality of service performance and commercial performance, and reporting these to senior management (5%). 5. Monitoring of non-compliance KPI’s, recommend Actions Plans required and report to senior management (5%). 6. Manage the weekly service review meetings with the contractor and attend monthly review meetings and any other ad-hoc review meetings as required (5%). 7. Development of Hard FM policies and procedures in line with Kew’s needs (5%). 8. Manage and develop the Hard FM budgets, ensure contractor invoices are verified, prior to submission for payment (5%). 9. Support of Health & Safety to ensure H&S issues are reported and resolved (5%). 10. Ensure the contractor carries out all reactive maintenance, planned maintenance and other works to the correct schedule and standard, including M&E and fabric works (2.5%). 11. Monitor all works completed by the contractor, ensuring any additional cost related work is within the contract structure (2.5%). 12. Ensure the contractor is carrying out statutory testing and inspections and that these are reported and filed (2.5%). 13. Ensure processes are in place to manage the PPM schedule (2.5%).
14. Management procurement of any additional works and advice on projects (2.5%). 15. Undertake any other reasonable duties as required by the Line Manager (2.5%).
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