Counseling Services Results
A total of 135 out of 144 students (93.75%) completed the Counseling Clinic satisfaction survey. The survey was administered from 05/14/18 to 05/18/18. This sample represents students who present- ed for a scheduled, on-going individual therapy appointment. Students presenting for crisis, screening, post-pathways, and group appointments were not surveyed. Students were able to choose from the following responses: Strongly Disagree, Disagree, Neither Agree nor Disagree, Agree, Strongly Agree, Does Not Apply; they were able to skip any question they wished (coded as “No Response”). The overwhelming majority of students either agreed or strongly agreed that their counselor was pre- pared for their visit (91.9%) and acted professionally (95.6%). The majority of students also either agreed or strongly agreed that they worked well with their counselor (81.5%), that their counselor un- derstood their problems (86.7%), and they felt safe talking about their problems in counseling (91.9%). Additionally, approximately 70% of students either agreed or strongly agreed that they are satisfied with the progress made in counseling. This year, the counseling clinic survey inquired about client’s perceptions that their counselor was sen- sitive to their cultural and individual identities. The vast majority of clients (78.5%) agreed or strongly agreed with this item. Only 1.4% disagreed or strongly disagreed that their counselor was sensitive to their cultural or individual identities; 5.9% responded with “Neither Agree nor Disagree, and 14.1% either did not respond or chose “Not Applicable”. In terms of effort in counseling, 50.4% students either agree or strongly agree that they could have done more to make counseling more useful to them; whereas, only 18.5% either agreed or strongly agree that their counselor could have done more to make counseling more useful for them. In terms of retention, 59.2% of students either agreed or strongly agreed that services through the Counseling Clinic helped them stay enrolled at CWU. Additionally, 67.4% of students either agreed or strongly agreed that services received at the Counseling Clinic helped them maintain or improve their academic performance at CWU. For these two items, it should be noted that only 4.4% of stu- dents did not believe the counseling services they received helped them stay enrolled at CWU and only 3.7% did not believe the services helped improve or maintain their academic performance. The re- maining responses were either Neither Agree nor Disagree (24.4% and 22.2% respectively) or No Re- sponse/Not Applicable (11.9% and 6.7% respectively). Additionally, 77.1% of students either agreed or strongly agreed that services received at the Counsel- ing Clinic helped improve the quality of their college experience (only .7% disagreed with the state- ment). Taken together, the data suggest that the majority of students believe counseling services help them stay enrolled and maintain or improve academic performance and an even greater number site having access to counseling services on campus improves the quality of their overall experience at CWU. The overwhelming majority of students (88.1%) either agreed or strongly agreed that they would return to the Counseling Clinic in the future. Additionally, 91.9% of students either agreed or strongly agreed that if a friend were in need of services, they would refer them to the Counseling Clinic. In terms of overall satisfaction, 85.1% of students either agreed or strongly agreed that they were satisfied with the Counseling Clinic for treatment.
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