CWU_Mental_Health_Services_

Front Office Results

Survey results from both the medical and counseling surveys were combined to obtain the front of- fice satisfaction data. The same questions were asked of both medical and counseling students. Stu- dents were able to choose from the following responses: Disappointing Experience, Less than Ex- pected, Average, Met Expectations, and Exceeded Expectations. Students were also able to skip an item, which was coded as No Response. In terms of the front office staff, 81.9% of students indicated that the helpfulness of the person tak- ing their phone call either met or exceeded expectations. Similarly, 89.6% of students reported that the courtesy of the front desk staff either met or exceeded expectations. Additionally, 84.1% of stu- dents reported that the efficiency of the check in process either met or exceeded expectations. Two items were added to this year’s survey. Students were asked if the front desk staff demonstrat- ed respect for the student’s cultural and/or individual identities. The vast majority (84.1%) report- ed that their expectations in this area were met or exceeded. Only .8% of students indicated a disap- pointing or less than expected experience; the remainder either rated the experience as average (11,6%) or did not respond (3.5%). Students were also asked how well their privacy was main- tained while being helped by the front desk. Again, the nearly all students surveyed (89.6%) report- ed their experience met or exceeded their expectations. Only 1.6% reported a disappointing or less than expected experience. There did not appear to be any significant differences between the responses provided by medical patients and counseling clients on any of the above items. Taken together, the data suggest that students, overall, have very positive experiences with the front office staff. Survey results from both the medical and counseling surveys were combined to obtain the clinic en- vironment satisfaction data. The same questions were asked of both medical and counseling stu- dents. Students were able to choose from the following responses: Strongly Disagree, Disagree, Neither Agree nor Disagree, Agree, Strongly Agree, Does Not Apply. Students were also able to skip an item, which was coded as No Response. Approximately 90% of the students surveyed agreed or strongly agreed that the clinic environment was welcoming. Slightly fewer (77.6%) agreed or strongly agreed that the clinic seemed to be a comforting environment (17% neither agreed nor disagreed). In terms of the physical environment of the clinic reflecting respect for diversity, 81.1% of students agreed or strongly agreed with this statement, with 1.5% disagreeing and the remaining students neither agreeing nor disagreeing (12.4%), choosing “Not Applicable” (2.7%), or not responding (2.3%). Nearly all students (91.9%) agreed or strongly agreed that the clinic environment supports their confidentiality. There did not appear to be any significant differences between the responses provided by medical patients and counseling clients on any of the above items. Taken together, the data suggest that students, overall, feel very positive about the Student Medical and Counseling Clinic environment. Clinic Environment Results

8

Made with FlippingBook - Online Brochure Maker