job description • To take prompt action to recover rent arrears or other payments, escalating to the General or Residence Manager where necessary. • To recharge residents for any damage to property. • To manage the inspection and repair of the accommodation to improve the residence. • To communicate with Residents regularly in a friendly and supportive manner. • To control the correct procedure for allocation and receipt of key cards. • To consult regularly and provide information to residents and other key stakeholders on building contracts or refurbishment programmes. • To administer tenancy documentation and to ensure that all relevant paperwork is signed. • To be on-call and respond to emergencies as required.
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