The ADA Reasonable Accommodation Program is administered by the Civil Rights & Fair Practices’ Title VII Program Team to ensure compliance with applicable federal and State disability nondiscrimination and reasonable accommodation requirements, promote workplace accessibility, and provide qualified employees and applicants with ③ Modification(s) or adjustment(s) to a job application process that enable a qualified applicant with a disability to be considered for the position that the qualified applicant desires; or ③ Modification(s), adjustment(s), or change(s) to a job or work environment or to the manner or circumstances under which the position held or desired is customarily performed that enable a qualified individual with a disability to perform the essential functions of that position; or ③ Modification(s) or adjustment(s) that enable an employee with a disability to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees. equal employment opportunity. A reasonable accommodation is: The MDTA Promotes Equal Opportunity, Accessibility, and Workplace Inclusion In addition to meeting its civil rights and equal employment opportunity obligations, MDTA supports workplace initiatives designed to promote employee engagement, accessibility, and a sense of belonging for all employees. CRFP works with agency leadership and other divisions to identify practices that support a fair, accessible, and effective workplace consistent with MDTA’s mission, vision, values, and strategic goals. The Civil Rights & Fair Practices Title VII Program supports the development of MDTA’s workforce inclusion initiatives and accessibility strategies. These efforts are intended to promote equal opportunity, employee engagement, and accessibility for all employees. The Program may develop policies, training, tools, strategies, workforce metrics, surveys, best practices, outreach, and accountability measures aligned with the MDTA’s Strategic Plan and applicable law.
Workforce data, metrics, or goals are used to evaluate compliance, identify potential barriers, and measure program effectiveness. They are not used to establish employment preferences, quotas, or selection decisions based on protected characteristics. MDTA Workforce Inclusion Initiatives The MDTA Inclusive Workforce Committee: MDTA participates in cross-agency discussions concerning equal opportunity, accessibility, employee engagement, and workforce inclusion. The agency has also established an Inclusive Workforce Committee composed of individuals from across the organization to provide input on accessibility, engagement, and opportunities for organizational improvement. The Inclusive Workforce Committee’s activities include: ③ Assessing Benchmarks: The committee issues an agency-wide Inclusion Survey to assess current workplace inclusion and accessibility metrics. This serves as a benchmark for organizational improvements. ③ Strategy Development: The committee works to identify strategies to enhance workplace inclusion, accessibility, and belonging. ③ Best Practices Identification: The committee works to identify best practices for recruiting, retaining, and promoting staff in alignment with the Inclusive Workforce Committee Goals. An Inclusive Workforce Strategic Plan: The MDTA is developing a roadmap to implement activities that promote inclusion, accessibility, and belonging across all divisions and units. A key part of this plan is to support the education of the MDTA community in understanding foundational principles, how consistent and active engagement promotes cultural awareness, and to highlight the positive correlation between inclusive engagement and productivity. Inclusive Workforce Climate Survey: The survey data will capture and highlight all employees’ perspectives and opinions. The CRFP Title VII Program Team plans to use these results to partner cross-functionally, to develop Inclusive Workforce training materials, and to lead training and workshops throughout the agency.
MDTA Customers and Communities Customer and Community Engagement
facilities, the MDTA establishes an engagement plan several months in advance. This ensures effective communication and engagement with customers, community members and other stakeholders regarding project activities and any
The MDTA’s mission is to be a customer-driven leader that delivers safe, sustainable, intelligent, exceptional, and inclusive transportation solutions to achieve the vision of ensuring Maryland’s iconic bridges, tunnels, and roadways are the customer’s trusted and preferred choice for safe mobility, connection, and easy passage today and tomorrow. To achieve this mission and meet this vision, the MDTA works to understand the needs and deliver on the needs of customers and the community every day. The MDTA serves all stakeholders proudly, not just with the maintenance of roads, bridges, and the management of tolling, but also by promoting inclusivity and accessibility for the greater Maryland community. The MDTA works to build trust, enhance service delivery, make informed decisions, and promote social responsibility. Management of Customer and Community Engagement As part of its commitment to customer and community engagement, the MDTA holds committee and board meetings regularly that are open to the public, encouraging the community to attend and provide feedback. These meetings are livestreamed and archived on the MDTA’s website, where members of the community can also access meeting schedules, agendas, minutes, and recordings easily. When preparing for an upcoming project, including replacing roads, bridges, or tunnels, or updating
potential impacts on the community. Primary engagement activities include:
③ Providing regular, timely, useful, and accurate information regarding current and upcoming construction activities and other aspects of projects to a variety of external audiences, including travelers, community members, elected officials and the media; ③ Educating all stakeholders mentioned above on any traffic or waterway impacts, lane changes, or closures; ③ Preparing responses to public concerns or complaints regarding construction activities; ③ Responding to questions or concerns in a timely manner, promoting trust and credibility with the public and other stakeholders; and ③ Holding virtual and in-person informational meetings and public hearings. The MDTA community relations team uses multiple tools and event types to engage the public in ways that foster two-way communication and help build durable community relationships. These tools include development and maintenance of project websites; creation and distribution of driver’s alerts; social media posts to show project progress; and public events such as open houses, industry forums, and grassroots pop-up attendance
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Governance, Risk, and Impact Report
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Governance, Risk, and Impact Report
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